I have been trying to book an award flight using points plus pay for 2 pax ADL-FLL, FLL to LAS then LAX to ADL but have had no success, with the website not being able to quote and continually crashing.
So, next step - ring QANTAS and see if they can assist me. Sounds easy? Well I would have thought so...... Now, I do realise that there have been issues with the volcano ash etc, and so I have been patient, but my patience has now worn extremely thin. I have called them every day this week in my lunch break, for a minimum of 30 minutes each time, with no answer (yes I am sick of their recorded message.) I have also emailed them a week ago, and received a response that pretty much said "We've got problems, we can't call you back, ring us back"
Tonight, I raced home, dialled their number, and now am up to 55 minutes on hold and still counting...
And to make matters worse, I decided a couple of days ago to just try and cut my losses on this trip and just go for the straight out Award Flight ADL-FLL then LAX to ADL - only trouble is that while I have been waiting to get in touch with them, the flights I needed have disappeared and my only options have gone from a total of all of my points + $1436 to all of my points + $1954 to use points + pay!!!
Now the whammy - I was telling my supervisor today (I work in customer service in a call center) who returned yesterday from a workshop on benchmarking. I said that it was a shame that no-one from Qantas was there, and she said, well actually, they were! There was a representative from Qantas Frequent Flyer, who quite proudly told the group that they only service THE TOP 15% OF THEIR CUSTOMERS and that they are not interested in the rest.
So now, (I'm up to 60 minutes and 36 seconds on hold) my blood is boiling!!
What is the point of saving these points if, when you need to use them, they are damn near impossible to use, and the company doesn't give a rats anyway!
I know that I'm a small fish in a big pond, but really QANTAS, having your senior staff members bragging about the fact that they don't care about me - that's just downright rude! :evil::evil:
And yes, I'm still waiting - and this time I refuse to hang up!
So, next step - ring QANTAS and see if they can assist me. Sounds easy? Well I would have thought so...... Now, I do realise that there have been issues with the volcano ash etc, and so I have been patient, but my patience has now worn extremely thin. I have called them every day this week in my lunch break, for a minimum of 30 minutes each time, with no answer (yes I am sick of their recorded message.) I have also emailed them a week ago, and received a response that pretty much said "We've got problems, we can't call you back, ring us back"
Tonight, I raced home, dialled their number, and now am up to 55 minutes on hold and still counting...
And to make matters worse, I decided a couple of days ago to just try and cut my losses on this trip and just go for the straight out Award Flight ADL-FLL then LAX to ADL - only trouble is that while I have been waiting to get in touch with them, the flights I needed have disappeared and my only options have gone from a total of all of my points + $1436 to all of my points + $1954 to use points + pay!!!
Now the whammy - I was telling my supervisor today (I work in customer service in a call center) who returned yesterday from a workshop on benchmarking. I said that it was a shame that no-one from Qantas was there, and she said, well actually, they were! There was a representative from Qantas Frequent Flyer, who quite proudly told the group that they only service THE TOP 15% OF THEIR CUSTOMERS and that they are not interested in the rest.
So now, (I'm up to 60 minutes and 36 seconds on hold) my blood is boiling!!
What is the point of saving these points if, when you need to use them, they are damn near impossible to use, and the company doesn't give a rats anyway!
I know that I'm a small fish in a big pond, but really QANTAS, having your senior staff members bragging about the fact that they don't care about me - that's just downright rude! :evil::evil:
And yes, I'm still waiting - and this time I refuse to hang up!
