Qantas Advisory - network and partners

[simongr]

Another Qantas Advisory questionnaire - Network and Partners (looks to be focussed on int'l)

Q1 - Have you flown internationally in the past 12 months (just a couple of times)
Q2 - Are you likely to fly internationally in the next 12 months (bwaahahahhahhahahahaha)
Q3 - How frequently do you fly int'l per year

Now into the detail:

Q4

To what extent do you value/appreciate the following aspects when you fly internationally? 1 - 10

Recognition/rewards
Service
Booking/purchase experience
Network/Breadth of destinations
Schedule
Value for money
Inflight connectivity/wireless
Cabin crew
Alliance membership/partner airlines
Meals
Flat bed
Check-in experience
Lounges
Frequent Flyer points
Inflight entertainment
Service recovery

Q5

How satisfied are you with Qantas’ delivery of these aspects?

Lounges
Recognition/rewards
Inflight connectivity/wireless
Flat bed
Check-in experience
Network/Breadth of destinations
Value for money
Meals
Service recovery
Booking/purchase experience
Cabin crew
Inflight entertainment
Schedule
Alliance membership/partner airlines
Frequent Flyer points
Service

 

[simongr]

Q6 - How likely are you to recommend a friend or colleague

Q7

In this section we would like to gauge your understanding of our partnerships and alliances with other airlines.


Please select which of the following airlines you think are partnered with Qantas.
Please select all that apply.
Asiana Airlines
Air Pacific
American Airlines
Iberia
Malev Hungarian Airlines
Eva Air
Vietnam Airlines
South African Airways
Air France
Japan Airlines
Jet Airways
China Eastern Airlines
British Airways
Alaska Airlines
LAN Airlines

Q8

How likely are you to fly these airlines if they have relevant destinations to you?

Asiana Airlines
LAN Airlines
Jet Airways
British Airways
Malev Hungarian Airlines
American Airlines
Air France
Air Pacific
Eva Air
Vietnam Airlines
Japan Airlines
South African Airways
Iberia
China Eastern Airlines
Alaska Airlines

 

[simongr]

Q9

Please select all alliances you have ever seen or heard of, even if you’re not very familiar with them.
SkyTeam
Star Alliance
oneworld
Never heard of any of them


Q10

Do you hold any airline alliance tier status?
Please select all that apply.
oneworld Ruby (e.g. QF Silver, AA Gold, CX Silver)
oneworld Sapphire (e.g. QF Gold, BA Silver, AA Platinum, CX Gold)
oneworld Emerald (e.g. QF Platinum, BA Gold, AA Executive Platinum, CX Diamond)
Star Alliance Silver (e.g. UA Premier, SQ Silver, NZ Silver, LH Frequent Traveller)
Star Alliance Gold (e.g. UA Premier Executive, SQ Gold, LH Senator/HON Circle)
SkyTeam Elite (e.g. DL Silver, AF/KL Silver)
SkyTeam Elite Plus (e.g. DL Gold/Platinum/Diamond, AF/KL Gold/Platinum)
None of these
Don’t know

Q11

And to what extent are you aware of the benefits associated with your alliance status?
1
Not at all aware 2 3 4 5 6 7 8 9 10 Completely aware
Aware of benefits

 

[simongr]

Q12

To what extent do you value the following benefits of flying with oneworld and Qantas partner airlines?

Access to partner lounges overseas
Consistent service levels
Baggage checked through to destination
Consistent inflight product
Check-in through to destination
Earn Frequent Flyer points

Q13

To what extent do you agree that Qantas along with its oneworld and other partners deliver to these benefits?

Check-in through to destination
Consistent inflight product
Baggage checked through to destination
Access to partner lounges overseas
Earn Frequent Flyer points
Consistent service levels

Q14

When flying to a non-Qantas operated destination, how important is it that you fly with a partner airline of Qantas?

Not at all important 1 2 3 4 5 6 7 8 9 10 Extremely important
Importance of flying a Qantas partner

Q15

Why did you give the rating above?

Q16

Is it more important to you to stay within Qantas’ partner network to travel to your destination or do you seek the most direct route, regardless if airline is a partner of Qantas?
Fly with partner airline
Fly direct route regardless of airline

 

[simongr]

Q17

To what extent do you agree with the following statements about Qantas’ oneworld and partner airlines?
1 Strongly disagree 2 3 4 5 6 7 8 9 10 Strongly agree
All the partner airlines deliver consistent premium products and services
I feel more secure flying a partner airline
Qantas has an extensive partner network and can get me where I need to go
I get greater rewards/recognition by flying a Qantas partner airline
I value having access to airline lounges overseas where there is no Qantas lounge

Q18 (the formatting on this one is a bit rubbish)

Thinking of all airline alliances, how much do you agree with the following statements?
Consistently offers high quality products and services across all member airlines.
1 Strongly disagree 2 3 4 5 6 7 8 9 10 Strongly agree Don't know
oneworld
Star Alliance
SkyTeam

Gives me the confidence to travel with any of its member airlines.

1 Strongly disagree 2 3 4 5 6 7 8 9 10 Strongly agree Don't know
oneworld
Star Alliance
SkyTeam

Offers the best benefits for my tier.

1 Strongly disagree 2 3 4 5 6 7 8 9 10 Strongly agree Don't know
oneworld
Star Alliance
SkyTeam

Has the best lounge network.

1 Strongly disagree 2 3 4 5 6 7 8 9 10 Strongly agree Don't know
oneworld
Star Alliance
SkyTeam

Has the most extensive network of destinations.

1 Strongly disagree 2 3 4 5 6 7 8 9 10 Strongly agree Don't know
oneworld
Star Alliance
SkyTeam

 

[simongr]

Q19

In this section we would like to understand which destinations you usually fly to and gauge your understanding of the breadth of the Qantas and partner destination network.

Which of the following regions do you usually fly to?
Please select all that apply.
New Zealand
Asia
UK/Europe
Middle East
Africa
USA
None of these
Other, please specify

Q20

And how often do you transfer to another airline (other than Qantas) as part of your international trip?
Never
Rarely
Sometimes
Often
Always

Q21

Which is your preferred carrier when travelling within the USA?
United
Virgin America
Jetblue
Southwest
Delta
American Airlines
Other, please specify

Q22

And which of the following is your preferred transit port to/from destinations in the USA?
San Francisco
Los Angeles
Honolulu
Dallas
No preference
Other, please specify

(I had a slightly controversial response here as I don't mind flying through LAX and I am very familiar with LAX)

Q23

Which is your preferred carrier when travelling within the UK/Europe?
Lufthansa
Virgin Atlantic
Malev
Air France
British Airways
Alitalia
Iberia
Ryan Air
S7
Other, please specify

Q24

Which of the following is your preferred transit port to/from UK/Europe?
Tokyo
Abu Dhabi
Bangkok
Kuala Lumpur
Hong Kong
Singapore
Dubai
Other Asian port
Other Middle Eastern port
Other North American port
No preference
Other, please specify

 

[simongr]

Q25
Which is your preferred carrier when travelling within Asia?
Malaysia Airlines
Japan Airlines
China Eastern
Cathay Pacific
Jetstar Asia
Singapore Airlines
Other, please specify

Q26
Which is your preferred carrier when travelling to New Zealand?
Emirates
Jetstar
Qantas
Air New Zealand
Other, please specify

Q27


Which of the following destinations do you think you could fly to using a Qantas partner airline?
Please select all that apply.
Austin
Mendoza
St Louis
Chicago
Warsaw
Lima
Aberdeen
Fuzhou
Moscow
Zurich
Xian
Nice
Easter Island

Q28

Please confirm your current Qantas Frequent Flyer tier.
Bronze
Silver
Gold
Platinum
Chairmans Lounge

 

[addyoni]

Where is this questionnaire? Would fill it out, even if I don't get points - as long as it doesn't annoy me with multiple pages & take more than 5 minutes to complete.

 

[simongr]

It is one that the Qantas Advisory Panel are asked to complete. The panel is a range of different frequent flyers who were invited some time ago.

 

[trippin_the_rift]

IMO it is extremely clear the person/s that wrote the questions have a marketing focus. They're not asking the right questions to base commercial decisions upon. The questions are far too generic and don't cut to the root of what you would hope they are trying to achieve.

Interesting none the less!

 

[simongr]

Happy to keep sharing these if people want - I think it does give an insight into where QF are thinking to a certain extent. I also think it is a way for them to see where people like me are spending our money.

 

[MEL_Traveller]

hmmm... I'm supposedly still a member of this advisory panel... even got a happy new year greeting. But I haven't been invited to participate in a survey for a long time! Last one was about F PJs... whenever that was. I see everyone else is still getting lots of invites.

 

[markis10]

Last one was about F PJs... whenever that was. I see everyone else is still getting lots of invites.

Did you suggest they run a competition on twitter with them?