I'm just silver pleb but I too recently called QF contact centre. I didn't really want to call but my online booking just wouldn't work. I'd get right to the very end to 'pay now' but the message with the funny robot guy page Error start again over and over for several weeks. Each time the price would increase and I'd have to change the date of travel from YVR-BNE. After 3 weeks on and off attempting to book I called. 1hr 50min later, I got thru to a real person but the connection was terrible and all I could hear was loud echo static noises that sounded like I was calling from the middle of a cave and not N.A. The guy tried his best to hear me but it was a disaster. He put me on hold again and said he would call me back if the line got cut off. He never called me back but sent an email of a booking $600 more and that I had not confimed.
Next day I called N.A QF contact centre and fell asleep while on hold (only for only 53 mins!!) The guy would not honour the online booking price I could see right in front of my eyes but wanted to charge me hundreds more. I said goodbye have a nice day while gritting my teeth.. hung up...cried....then made a booking with Air Canada online and saved $1300 P.E. I chose to travel on a non QF flying day out of YVR bc I just couldn't bare to see that Kangaroo tail and know that I would not be boarding that flight.
