There doesn't appear to be any lengthy wait to have a call answered anymore, since Fiji came online BUT now the calls take longer and multiple calls to get issues resolved. Capetown and Fiji are rarely able to solve an issue (they often make it worse) and when they can resolve it, usually takes hours being put on hold for lengthy periods multiple times.
I for one would rather wait on hold longer and if I could be guaranteed to get Hobart or Auckland so problems resolved correctly first time.
