| Details | Went to try to use a flight credit from a year ago and was pleasantly surprised that it had been changed into a Qantas Pass, but unpleasantly, I had no email about it. Called Qantas as above; was informed the Qantas Pass email was sent to the booking contact on this flight credit, which apparently was the other original passenger (this credit had been split from a 2-pax booking). I can only imagine that the offshore agent who originally split the credit put the wrong email in, as the email clearly didn't match my name or the email on my QFF account that this half of the split booking applied to. He initially said he wasn't allowed to send me the Qantas Pass email, despite the fact that it had my QFF number (it had been showing in the "My Bookings" page for a year), my name first on the original booking, my credit card used for the original booking, etc. After some discussion he agreed to contact a supervisor and find out if it was possible to reassign the Qantas Pass to me, as he agreed there was enough evidence that it was mine. He said he would either have the email sent if it it was okay, or call me back if not. True to his word I got an email with the credit details about 10 minutes later, and successfully used it to book my flights.
Incidentally I contacted the friend who was originally travelling with me on the cancelled flight, who apparently was set as the booking contact on my flight credit, and she claims not to have received the Qantas Pass email either.
It sounds like the agent might have been a bit newer (in line with the note above about lots of new hires in Hobart), but importantly he offered on his own to contact a supervisor, and apparently did what he promised, which is good enough in my book. |
