Qantas checkin

[rhjames]

I recently flew Qantas economy to NZ. As Pt FF, and the flight was a QF number, I went straight to the 1st class checkin, only to be told that this flight was shared with Jetstar and I would have to check in at their counter. Somewhat gabberflustered that I couldn't checkin a QF flight at the QF checkin, I walked to the Jetstar Starclass checkin, and was told that my Pt status wasn't recognised. I pointed out that this was a Qantas flight number, but to no avail - I'd have to join the economy queue. (I eventually got my way.) If I fly any other associated airline anywhere in the world, my status is recognised, but not Qantas' own carrier? Remember, this was listed as a normal Qantas flight, and paid for at the Qantas fair. I complained to Qantas, and was told that this is the way it is at the moment. Anyone else experienced this? This one never mazes to decease me.

 

[Dave Noble]

That is standard procedure; you have to check in with the operating carrier. Qantas ( and other OW benefits ) do not apply to jetstar

Dave

 

[rhjames]

That is standard procedure; you have to check in with the operating carrier. Qantas ( and other OW benefits ) do not apply to jetstar

Dave

I still find this strange. If I check in with Cathay, or BA, Lan Chile etc, my status is recognised. Why not Jetstar if I've paid for a Qantas flight? Time they changed the system.

 

[NM]

I still find this strange. If I check in with Cathay, or BA, Lan Chile etc, my status is recognised. Why not Jetstar if I've paid for a Qantas flight? Time they changed the system.

The reason, as wrong as I believe it to be, is that Jetstar is not a member of OneWorld and the benefits you mention from CX, BA, LA etc are all OneWorld benefits.

Keep complaining to QF. I understand your annoyance with the policy when you have purchased a QF fare on a QF flight number. I understand that there is need to check-in with the operating carrier, but I think its reasonable to expect a QF latinum FF member using the QF flight number to be able to check-in at the StarClass check-in counter for a JQ-operated flight.

 

[dajop]

Keep complaining to QF. ......., but I think its reasonable to expect a QF latinum FF member using the QF flight number to be able to check-in at the StarClass check-in counter for a JQ-operated flight.

Don't disagree with you about the need to keep complaining to QF, as one day when all but the LAX/LHR flights are tranferred to JQ ...... BUT in relation this specific incident, I'd imagine there wouldn't be a StarClass counter open for JQ flights to NZ, as it doesn't operate on those flights.

 

[Dave Noble]

I still find this strange. If I check in with Cathay, or BA, Lan Chile etc, my status is recognised. Why not Jetstar if I've paid for a Qantas flight? Time they changed the system.

Your status only applies when checking in for a flight which is BOTH marketed and operated by a OW airline. Check in with a codeshare , then benefits do not apply unless that codeshare partner is a OW carrier. Same with Jetstar

Remember that Qantas <> Jetstar and that different rules apply to each

Dave

 

[Yada Yada]

... a QF latinum FF member ...

A new Ferengi level for QFF?

 

[dajop]

Remember that Qantas <> Jetstar

Except when it is to JQ's benefit to be considered "part of the Qantas group", such as in marketing and promotions

 

[rhjames]

Your status only applies when checking in for a flight which is BOTH marketed and operated by a OW airline. Check in with a codeshare , then benefits do not apply unless that codeshare partner is a OW carrier. Same with Jetstar

Remember that Qantas <> Jetstar and that different rules apply to each

Dave

This flight was marketed by Qantas, and it was a Qantas flight. I was using my FF points (lots of them). I expect the Qantas perks when I choose them as my carrier, no matter which plane they use. If I wanted Jetstar quality, I would have paid for them, and saved the Qantas flights for something better. I understand that Jetstar aren't OW. I'd feel better if I was told at the start that it was Jetstar with a Jetstar flight number. If I fly on a Qantas ticket, I want the Qantas perks.

 

[Dave Noble]

This flight was marketed by Qantas, and it was a Qantas flight. I was using my FF points (lots of them). I expect the Qantas perks when I choose them as my carrier, no matter which plane they use. If I wanted Jetstar quality, I would have paid for them, and saved the Qantas flights for something better. I understand that Jetstar aren't OW. I'd feel better if I was told at the start that it was Jetstar with a Jetstar flight number. If I fly on a Qantas ticket, I want the Qantas perks.

It was not operated by Qantas though. As I said i, OW benefits apply to flights marketed and operated by OW carriers.

Whenever I have made bookings, they have always informed on the operating carrier when booking ( even Qantaslink is mentioned )

If you want the perks, then you need to ensure that you book on an appropriate flight. At least on a Jetstar booking you still get lounge access

Dave

 

[rhjames]

Dave,

Understand - just find it frustrating. At least I had an excellent breakfast in the lounge.

 

[moa999]

And I'm sure if you really check you will find it was a Jetstar flight with a Qantas codeshare, and on the Qantas FF website would have had a triangle 'operated by another carrier' next to it.

 

[NM]

A new Ferengi level for QFF?

I was always taught to watch my Ps and Qs. Well I managed to keep my eyes on the Q this time, but that blasted P managed to sneak off my keyboard and head to the pub for a few beers. Its back in place now and has been severely reprimanded.