Qantas Customer Service

[BVT]

Just had a bizzaro experience with QF Customer Service.

I made a missing points claim on line and entered the wrong flight number. I corrected the error by responding to the acknowledgement email. My fault entirely.

Chatty young woman calls to tell me that the missing points will be credited to my account ... yarda yarda yarda. Oh, BvT I notice you have just returned from a trip to HKG and BKK - questions about the trip, service levels, satisfaction with product etc.

And then, oh I notice you are heading off next week, holiday or business? Can I do anything to make the trip more pleasant???? What the ...?

Anyone else had a similar experience recently? I have never had that happen before , even when I used to fly a LOT more than I do now.

Curious.

 

[harvyk]

I think the following is the key words...

even when I used to fly a LOT more than I do now.

If you slow down the amount of travel from a LOT to a little, the airlines will probably want to know why incase it was their fault or is something they can fix to make it go from a little back up to a LOT...

 

[NM]

If you slow down the amount of travel from a LOT to a little, the airlines will probably want to know why incase it was their fault or is something they can fix to make it go from a little back up to a LOT...

They did not seem interested to know why I went from consistent Platinum requalification levels of flying down to not one flight credited to Qantas - i.e. a hard stop. This happened the day I achieved Lifetime Gold status, so was a significant amount of flying credited to QF before it suddenly stopped. So they don't seem to have any automated sweep to look for changing patterns to follow up potential customer service issues.

But the OP's report is encouraging that Customer Service levels may be on the way up. Well done to that CS rep.

 

[BVT]

They did not seem interested to know why I went from consistent Platinum requalification levels of flying down to not one flight credited to Qantas - i.e. a hard stop. This happened the day I achieved Lifetime Gold status, so was a significant amount of flying credited to QF before it suddenly stopped. So they don't seem to have any automated sweep to look for changing patterns to follow up potential customer service issues.

But the OP's report is encouraging that Customer Service levels may be on the way up. Well done to that CS rep.

Mind you, I am not complaining. My excessive travel was some years ago, so it is unlikley that the call was prompted by a sudden reduction to zero.

The CSA obviously had access to my travel details and thereby avoiding suspicion as a crank/scammer. As I am flying out of BNE any hope of an opup is theoretical only.

BvT