Qantas E-ticket

[Hoang Nguyen]

Hello,
I recently booked online on qantas australia website a flight from Frankfurt-Germany to Adelaide-Australia. It's already more than one week and the ticket has not been issued yet, also qantas sent an email that they cannot charge my credit card too. I came to a Qantas office last week and they said they couldn't do anything about it and told me to call 131313. I did a call and they told me that they have sent an email to the office in Frankfurt and I should receive the ticket shortly. I'm worrying that they will never send me the ticket.

Anyone has any suggestions for me?

 

[samh004]

You could try phoning again if it's been too long on your opinion. How long has it been since they told you an email would be sent?

When is the date of travel?

 

[thewinchester]

As samh004 asked, what is the date this trip starts?

I'm assuming by your local QF office you meant the Qantas Travel office at Level 12, 108 King William Street, Adelaide?? Per the QF website, they don't handle issues with existing reservations (generally) - albeit I am surprised one of them didn't go above and beyond to at least look into it and help to quell any concerns you may have.

There has been some discussion about this over on Flyertalk, and the consensus is that there can be some delay between making international reservations online and them being finally ticketed.

Normally, most reservations will go into a queue and depending on the complexity of the reservation or any flags raised, they will be checked at either a cursory on in-depth level. This queuing system can delay issue of some tickets by up to a week or longer.

However, if there's a fair amount of time between now and when you travel - don't sweat it. You have your confirmation number, and your reservation should be ticketed soon.

If more than a week has/will have expired between payment and now, then please follow the advice and give QF Reservations a call on 13 13 13 - and the staff there should be able to tell you exactly what the delay is.

 

[Hoang Nguyen]

My date of travel is next year, 17-Jan-2010. I was actually a bit worried because the ticket has been sold out on the website so I could not rebook again.
Also if there could be any problems I would cancel this flight and book with lilke British Airways instead (same as Qantas just different flight number and a bit more expensive).
When I talked with Qantas last week they said that there must be a problem with the currency in my CC, cause I have AUD and I'm paying Euro and that they could not debit the money :shock:
I also contacted ANZ and they said there was no one request money from my CC so as thewinchester said there might be a delay in reservation. I hope my ticket will be issued very soon
Thanks for you help!

 

[Flashback]

I did a booking on Qantas.co.uk (LHR-SIN-PER-SINx-LHR) on Saturday and the booking was ticketed and I had my PDF sent via e-mail within about 30 minutes.

 

[Australian]

hi guyz - a bit OT maybe, being QF, but dom AA still actually "issue" an etkt? or just change to 'ticketed' as confirmation on their online portal?

 

[medhead]

hi guyz - a bit OT maybe, being QF, but dom AA still actually "issue" an etkt? or just change to 'ticketed' as confirmation on their online portal?

I'm not exactly sure what your asking. eticket stands for Electronic Ticket. Hence I'm not sure how this gets to "Actually still issue" and I would guess that changing the online portal to ticketed is the same as issuing an eticket.

 

[Australian]

I'm not exactly sure what your asking. eticket stands for Electronic Ticket. Hence I'm not sure how this gets to "Actually still issue" and I would guess that changing the online portal to ticketed is the same as issuing an eticket.

hi thx medhed - i meant email an itinerary/PNR or something once it's been confirmed ... i'm sure they used to, but maybe that was because of an international sector - a recent booking just went straight through their system and states 'ticketed' (their bkgs go hold > purchased > ticketed), but nothing else ever came ~ i assumed it's fine, but then this thread just reminded me ...

thx.

 

[PineappleSkip]

they could not debit the money :shock:
I also contacted ANZ and they said there was no one request money from my CC

I've had similar problems in the past, usually when someone tries to charge a booking to a credit card. I thought it would direct debit but not always the case. On one occasion I gave the wrong number, one digit out; in another they got a refusal on first attempt (often a problem with the line here) and assumed it was a problem with my card.

It seems that for ticketing out of some places the electronic transaction just reserves the seat and the payment and ticketing is done in a QF office somewhere. For example Singaport and Moresby, bookings out of those cities are ticketed out of those cities

Have also had numerous cases where the email with the e-ticket didn't come through. QF call centre has told me it is a common problem with PDF tickets and they just send another (text) e-ticket to fix this.

cheers skip

 

[dk4]

hi guyz - a bit OT maybe, being QF, but dom AA still actually "issue" an etkt?

Unlike modern Australian "ticketless" airlines - you will need to be issued with an eticket to travel on AA. A record locator showing "ticketed", but with no ticket number issued against it, is not sufficient. (And may be indicative of a payment processing problem, by AA's system.)

To check and see if a ticket has actually been issued use this facility - https://www.refunds.aa.com/index.asp#find (to track down your ticket number).

If you can't find a ticket number for your booking, check first with your payment company (to see if you have been charged) and then contact AA reservations to either pay or find out what has happened with your booking.

 

[serfty]

Also note the with AA, you get "Ticketed" and "Ticketed - <date>". The latter actually indicates a ticket has been issued.

 

[NM]

Also note the with AA, you get "Ticketed" and "Ticketed - <date>". The latter actually indicates a ticket has been issued.

Indeed, the first just means its been routed to the ticketing department.