QANTAS Flight Change Question - Change Both Bounds?

[jodieebv]

Hey everyone

Just a quick question. I booked a flight from PER to OKC for the 26th Dec then I changed the outbound flight to the 24th and paid the change fee. Now I have the opportunity to go a week earlier which I definitely want to do (I'm going to visit my partner - we are in a long distance relationship). I am trying to change the outbound flight again and when I go in to switch it I'm getting an message telling me I have to change both bounds not just outbound. Is this because I've already changed it once? I didn't have to change the inbound flight before.

I'm actually wondering if I should cancel the whole thing and get a flight credit and rebook.

 

[Mwenenzi]

No one here knows your ticket t&c's. Can vary a lot. Cash ticket? May have a duration limit or fare class availability.
Cancelling may have a large cash fee.
Late Dec - Jan is a busy time for travel. If rebook may not get your desired dates for an acceptable price.

A map from the Great Circle Mapper

A map from the Great Circle Mapper

www.gcmap.com

 

[MM_AU]

Hey everyone

Just a quick question. I booked a flight from PER to OKC for the 26th Dec then I changed the outbound flight to the 24th and paid the change fee. Now I have the opportunity to go a week earlier which I definitely want to do (I'm going to visit my partner - we are in a long distance relationship). I am trying to change the outbound flight again and when I go in to switch it I'm getting an message telling me I have to change both bounds not just outbound. Is this because I've already changed it once? I didn't have to change the inbound flight before.

I'm actually wondering if I should cancel the whole thing and get a flight credit and rebook.

It happened to me yesterday. Qantas seems to have made changes to flight T&Cs. And forcing customers to select both bounds. I flew the bound and then called Qantas customer service and asked them to change my outbound flight. The customer service agent initially want to charge me change fee for the inbound flight as it was a saver fare type. But I only wanted to make the change to outbound flight as it was a flexible fare and only required me to pay the fare difference (if any). After arguing and explaining what is the point of flexible fare if I have to pay to change fee on the bound that I don’t even want to change. She did the change with a $50 fare difference. Bottom line, Qantas wants to suck as much money from customers and hence this new policy. I told her that I will stop using Qantas if it happens again. There were other issues, I experienced. When I was forced to select both bounds and I did. The system not only applied change fee on my inbound flight plus the fare difference but forced me to select another time for the inbound flight although in never wanted to change inbound flight. I am planning to document this system stupidity and send it Qantas and if it happens again I will blog it a few times as it is unfair to customers and airline insanity.

 

[DAC1]

It happened to me yesterday. Qantas seems to have made changes to flight T&Cs. And forcing customers to select both bounds. I flew the bound and then called Qantas customer service and asked them to change my outbound flight. The customer service agent initially want to charge me change fee for the inbound flight as it was a saver fare type. But I only wanted to make the change to outbound flight as it was a flexible fare and only required me to pay the fare difference (if any). After arguing and explaining what is the point of flexible fare if I have to pay to change fee on the bound that I don’t even want to change. She did the change with a $50 fare difference. Bottom line, Qantas wants to suck as much money from customers and hence this new policy. I told her that I will stop using Qantas if it happens again. There were other issues, I experienced. When I was forced to select both bounds and I did. The system not only applied change fee on my inbound flight plus the fare difference but forced me to select another time for the inbound flight although in never wanted to change inbound flight. I am planning to document this system stupidity and send it Qantas and if it happens again I will blog it a few times as it is unfair to customers and airline insanity.

If you have a more flexible fare on the outbound journey and a more restrictive fare on the inbound journey, the conditions of the more restrictive fare generally apply to the entire ticket. That is why you may have had your experience.

 

[p--and--t]

It happened to me yesterday. Qantas seems to have made changes to flight T&Cs

I may be wrong and prepared to be corrected but I don't think this is new and other airlines have similar.

 

[CaptJCool]

Yea the most restrictive fare conditions APPLYING to the entire ticket really skews things in their favour not yours.
Especially when they are UNwilling to sell you cheaper fares (because there’s none left) for the entire itinerary (yknow “bundle of rights”)

In the 21st century one might have thought a modern ticketing system would have been able to cope with every sector having its own rules apply but apparently we remain in the 18th century.

Perhaps someone can pass me the paper tic…

 

[Lynda2475]

Not that it applies in the OPs case, but a timely reminder if booking domestic fares where there is no $ advantage in a return over two one-ways, that booking one-ways offers max flexibility and avoids issues where the in-bound and outbound are different fare classes.