Qantas Hotels Vouchers used without my permission

[kamchatsky]

I have 2 Qantas Hotels Vouchers (1 * $50 and 1 * $100) that are in my Qantas profile as part of reward for PC and PC+. When I tried to use it last Sunday for the triple point promo, it said that those vouchers were not valid.

So I raised a ticket to Qantas and they said that those vouchers are already used. I asked for details on what was it used for, Qantas responded that they "are not allowed to disclose both information as Qantas understands the importance of privacy and account security and as a result will not be able to discuss anything."

However those hotel vouchers are still in my Qantas profile today. My understanding is that those vouchers would drop off once you have used it. So i expect that I can still use them.

Has anyone have similar experience here? How would you be able to escalate further?

 

[Flyfrequently]

Last year my $50 voucher was coming up as "not valid" and like you @kamchatsky I hadn't used it.
I called Qantas Hotels, they could see it was still attached to my profile and applied the code manually. Have always found their staff helpful and call gets answered promptly.

Worth a try?