Qantas - how long to refund points?

[IrishPete]

A) are all Reward flights refundable (the booking was on Air France, if that makes any difference)?

B) how long should I wait before complaining to Qantas? It's been about a month now.

Thanks in advance.

 

[craven morehead]

Assuming you have cancelled and waiting for a points & cash refund?

 

[serfty]

A) are all Reward flights refundable (the booking was on Air France, if that makes any difference)?

B) how long should I wait before complaining to Qantas? It's been about a month now.

Thanks in advance.

Was this a "Classic Award"?

In any case I'd be calling now. 14 Days ago I cancelled a Classic award ex SIN flight to MEL on Emirates (on a Sunday).

The points were refunded the next day (Monday) less the 6K fee and $$$ showed up on CC three days later.

 

[craven morehead]

I'd be calling now. 14 Days ago I cancelled an ex SIN flight to MEL on Emirates (on a Sunday).

The points were refunded the next day (Monday) less the 6K fee and $$$ showed up on CC three days later.

Same experience here. Cancelled 2 CR trips in the last week and had to rebook as dates had changed.

 

[Himeno]

B) how long should I wait before complaining to Qantas? It's been about a month now.

Once they actually start the refund process, points get returned fast. Cash on the other hand....

 

[offshore171]

Once they actually start the refund process, points get returned fast. Cash on the other hand....

That definitely used to be the case. However I've had the exact opposite twice recently.

Cash component was returned within a day or two, But for the points nothing happened for 3 weeks or so. Rang up at this point and it turned out the reimbursement of the points were "stuck in the system".

Phone agents were able to "fix" whatever the problem was and the points were back within an hour.

Happened twice. Second time called after 10ish days

 

[IrishPete]

Thanks everyone. Contacting them through Facebook Messenger was very efficient, and the points have been refunded now.

 

[Himeno]

I booked a points + pay trip to AKL in 2021 while the travel bubble was open. The trip was cancelled when Sydney got Covid and NZ popped the bubble.
I never got any options as to what to do with the booking, just emails saying the flights had been cancelled.
When I finally got a response from Qantas (on twitter about 11 months later), they refunded the points that day, but only refunded ~60% of the cash.

 

[clifford]

I've now been waiting 20 days for a cash refund from a cancelled classic award CPH-BKK on AY. The points were refunded after I called to request. I'll now have to call again for the cash.

Pity (and really a disgrace) that Qantas can't (or won't) refund cash straight away like every other airline I'm an elite FF with (VA, BA, UA).