Qantas Lounge access SYD INT WCHR pax

[Mekanikel]

Hi, does anyone have experience or know if a wheelchair pax that is flying QF J class alone and international, is lounge access still available (will the porter drop off and pickup prior to departure) or do they wait at the gate?
TIA.

 

[lakeman]

Hi, does anyone have experience or know if a wheelchair pax that is flying QF J class alone and international, is lounge access still available (will the porter drop off and pickup prior to departure) or do they wait at the gate?
TIA.

Good question.
I don’t know or have any experience.
It seems you have have a dedicated phone line.

Specific needs assistance line​

If you’re a Qantas customer or carer needing assistance in relation to a disability or medical requirement, including if you are unable to make a booking online, call us on:

• 1800 177 474 within Australia, or
• +61 2 9123 7471 from outside Australia

 

[madrooster]

Hi, does anyone have experience or know if a wheelchair pax that is flying QF J class alone and international, is lounge access still available (will the porter drop off and pickup prior to departure) or do they wait at the gate?
TIA.

Yes they can still access the lounge.

 

[Mekanikel]

Yes they can still access the lounge.

My concern was not with the entitlement to visit the lounge, it's J class so the entitlement is there, but does a wheelchair porter deliver them to the lounge and collect them prior to boarding.

I had a fear that our family member traveling alone might be forgotten about, or told that due to manpower they wouldn't take them to the lounge, just the gate.

We can now confirm that they do take you to the lounge (time permitting) and collect you in time for priority boarding.