Qantas Multi City Search Error

[Brentendo]

Hey everyone! Just curious if anyone else is having this issue, as I have tried different computers, browsers and times/days. Seems as though shortly after the new "classic plus" launch, I am having a lot of trouble with the multi city search on the Qantas website. I am trying to keep an eye on flights for Feb next year which has been working consistently with plenty of availability for weeks and weeks. but now I keep getting the same error on many different searches which is:

• We are having trouble processing your booking. Please try again or contact us if the problem persists. (3006)

For the record I am looking for flights from YVR to MEL. Anyone else having the same issue looking for anything different?

 

[Mwenenzi]

Looking to book cash tickets?

Another recent multi city thread.

Unable to combine a classic reward with a classic plus reward as a multi city booking

Hi all. Unless I am missing something, I am unable to combine a classic reward with a classic plus reward as a multi city booking. In fact, classic reward plus seats do not appear at all in a multi city search despite showing in a point-to-point search. So how would I be able to make one...

www.australianfrequentflyer.com.au

 

[Brentendo]

No, simply searching with multi city! I get this error after hitting search. Not even able to see availability anymore.

 

[RichardMEL]

No, simply searching with multi city! I get this error after hitting search. Not even able to see availability anymore.

for reward seats?

Try just YVR-SYD. Adding on the domestic SYD-MEL could be the issue (and what about YVR-MEL voa main search?)

 

[Pushka]

for reward seats?

Try just YVR-SYD. Adding on the domestic SYD-MEL could be the issue (and what about YVR-MEL voa main search?)

I try keep it simple but always use multi city even for a direct flight. I add in the domestic sector later. For our next trip that opens up next year the flight out of Sydney is early morning so likely I'll keep the Adelaide Sydney flight as a separate flight. Also booking the two of us as separate tickets in case we can only get one reward seat on return. Then we will cancel one and pay for it.

 

[Brentendo]

Strangely I have found out it seems to be something to do with my existing booking that I already have from YVR to MEL.

When I try and manage my booking via the website or the app, I get the same error.

It still shows as confirmed and I received a ticketed itinerary, but I can no longer manage the booking for some reason, and get the same error when searching for any flights from YVR.

Could it be something to do with the airport? I am starting to worry now that there is an issue with the booking and will need to call them.

 

[Murmal]

Having somewhat similar problem with searching flights via PC in the past few days. Never before had this problem, search engine freezes when finding available flights, either domestic or international, for either award or paid searches. Everything else works fine, qff account details, future bookings etc. Have cleared cache, closed and reopened a/c, have even tried not logging on to search for $$ fares and flights. The App appears to work fine on phone but I don't like using that to search/book.
Anyone had the same problem?
Anyone more computer literate with any advice?

 

[Brentendo]

I have no idea how, but my issue with the search seemed to be linked to my booking that gave the same error when trying to manage the flight in the app or on the website. I ended up submitting a query/complaint online after I rang them and the girl had NFI what I was talking about. I never received a response from my complaint but it fixed itself within 2-3 days of logging it. Maybe it's coincidence, maybe it was a known issue. I will probably never know lol

 

[CaptJCool]

glad it sorted itself out for you

There are just some glitchy things about the Multi-city tool that just don't get worked out

Partly, I suspect because QF takes you to their Spanish, German, Canadian website to do the booking (or if its Athens, they are done out of Frankfurt) so there's some geographical assignment done in the back room that's not necessarily iterative. I note some cities have the reward symbol next to them as they can ONLY be booked as reward flights (eg Vigo Spain, and then there's Athens too) and I found it impossible to book these via the mobile phone

there are some starting locations that simply CANNOT be easily booked as rewards (eg you need to string a couple of sectors together to get them to work) and impossibly as cash fares - some of that appears to be if the city concerned has flights as part of the Alliance rewards network or not (back to the Spain example IB fly to Vigo but the next door airport Santiago del Compestola has Vueling as its main airline which isn't on the QF network) and of course, QF only codeshares into Europe with a select few operators...

 

[JW]

Clearing cache can help but nothing has helped this morning. Cannot even login....oh well...

 

[johnhwood]

Yesterday, I booked a round-trip from SYD to GMP via HND, all in Economy Flex (Y).
The total cost was $3623.

Today, I saw a sale to Tokyo, so I re-entered the same flights using Multi-City with the exact flight numbers and fare class (Y).

The new total was $2503.

However, when I attempted to purchase, the website errored out and prompted me to try again.
I tried calling the service desk but they wouldn't entertain doing a multi-city to check what I was seeing.

 

[RubyCate]

Yesterday, I booked a round-trip from SYD to GMP via HND, all in Economy Flex (Y).
The total cost was $3623.

Today, I saw a sale to Tokyo, so I re-entered the same flights using Multi-City with the exact flight numbers and fare class (Y).

The new total was $2503.

However, when I attempted to purchase, the website errored out and prompted me to try again.
I tried calling the service desk but they wouldn't entertain doing a multi-city to check what I was seeing.

Is this the error codes you are getting? I’ve been trying to book for 3 days (on multiple devices) a multi city with a codeshare (EK) and keep getting the below… Person at the call centre couldn’t process the booking at the cost I was seeing (she wanted ~$1000 more) but she did at least confirm she could see the pricing I was getting. She raised an IT but I don’t expect to hear anything back.

 

[johnhwood]

This was at the final step of paying, I was able to choose a seat on the QF legs, but it was when I went to pay.

Sorry, an error seems to have occurred, and this page cannot be displayed (15079, 23951, 420)

 

[RubyCate]

This was at the final step of paying, I was able to choose a seat on the QF legs, but it was when I went to pay.

Sorry, an error seems to have occurred, and this page cannot be displayed (15079, 23951, 420)

Yes, that’s exactly what’s happening to me. Two of the three error codes are the same, just the last is different.