CMA222
Active Member
- Joined
- Oct 15, 2009
- Posts
- 884
This from the web site covers this:
... as in, pay your money but we'll fill that seat if we want to (and of course, as before we'll move you anywhere if we like). If you lose your neighbour-free seat, we may give you a refund, but you'll have to apply for it and you'll have to wait months for it.
The website says:The seat is not ticketed. It is vacant. You simply have a note on your boarding pass that your seat reservation is next to it.
Neighbour Free seats are subject to availability and may need to be changed for operational, safety or security reasons, even after boarding the aircraft.
So it is not guaranteed until they close the doors, but could still be changed after that if they want/need to. At any point the cabin crew can reallocate the seat for "operational reasons" and if another passenger chooses to use it and the crew (understandably) do not want to create an incident, they simply say "Sorry, operational or (crew) safety reasons! Good luck getting your money back.