Plus they are not helping themselves with woeful tech issues/site glitches/etc. Some of us have booked elsewhere given the hassle in booking multi-city flights. In the past this was less of an issue as you could call them and sort it reasonably quickly. However now add 15m or more on hold? (I'd hate to think what the normal phone wait times are) Ridiculous. Anecdotally folks have also jumped ship completely booking, less qf flights and/or booking direct with competitors since covid.
Additionally, few recent flights have not had any acknowledgement (not an issue personally as rather fly low). From exp, SYD/SIN/SYD have higher percentage - cos' more P1's to deal with?
They have rebooked missed connections but without seat allocations (not good). Understand the allocation given the lateness however annoying to board and find same seat is vacant. Which meant they did not try or seat became available at boarding?
Perhaps QF would do well to monitor this thread 
