Can I just say, the Qantas new "Text Us" service is frikkin unbelievable.
Like, SOOOOOOOOOO amazing. I'll never call QF again. Ever.
I had an award booked BNE-MEL-SIN-HKT all in one day. I originally wanted F MEL-SIN but there was no availability, so I booked J the whole way and patiently waited to see what would happen.
Lo and behold, today I finally had 2 F seats open up, but it was two days earlier than my original departure.
I tried to change it online but couldn't get it done so I quickly texted the new Qantas Text service and got an answer to my query within minutes - yes, they could change my award booking to be just BNE-MEL-SIN and get me into those EK F seats.
Then I mentioned I'd just buy a revenue fare for the SIN-HKT leg two days later because I preferred an earlier flight now that I was already in SIN, and she offered to throw it all in on the same award booking (I had no idea I could have a 36 hour stopover?).
A couple of mins later she quoted me the increased taxes and points required to upgrade to F, and 5 minutes after that she phoned me to take payment.
Voila.
I now have completely changed my award, all 3 flights have changed either days or times, and I'm sooooooooo frikkin excited to have my very first EK F experience!
October can't come fast enough!
Like, SOOOOOOOOOO amazing. I'll never call QF again. Ever.
I had an award booked BNE-MEL-SIN-HKT all in one day. I originally wanted F MEL-SIN but there was no availability, so I booked J the whole way and patiently waited to see what would happen.
Lo and behold, today I finally had 2 F seats open up, but it was two days earlier than my original departure.
I tried to change it online but couldn't get it done so I quickly texted the new Qantas Text service and got an answer to my query within minutes - yes, they could change my award booking to be just BNE-MEL-SIN and get me into those EK F seats.
Then I mentioned I'd just buy a revenue fare for the SIN-HKT leg two days later because I preferred an earlier flight now that I was already in SIN, and she offered to throw it all in on the same award booking (I had no idea I could have a 36 hour stopover?).
A couple of mins later she quoted me the increased taxes and points required to upgrade to F, and 5 minutes after that she phoned me to take payment.
Voila.
I now have completely changed my award, all 3 flights have changed either days or times, and I'm sooooooooo frikkin excited to have my very first EK F experience!
October can't come fast enough!