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Interesting that she's already gone to the media about the problem when the flight isn't until December. But I appreciate that Qantas' offshore call centre and/or ticketing stuff-ups are getting more attention. I'm sure people will shed crocodile tears about this person who can afford to spend $15k on full-fare J tickets, but regardless whatever happened with her ticket, and more importantly the customer service experience, clearly no one should have been asking her to pay another $4k to re-confirm the same seat. (I am curious as to the details as these re-ticketing issues don't normally happen on QF metal flights from what I've read here.)

[QUOTE="jpp42, post: 2556724, member: 34147"] Interesting that she's already gone to the media about the problem when the flight isn't until December. But I appreciate that Qantas' offshore call centre and/or ticketing stuff-ups are getting more attention. I'm sure people will shed crocodile tears about this person who can afford to spend $15k on full-fare J tickets, but regardless whatever happened with her ticket, and more importantly the customer service experience, clearly no one should have been asking her to pay another $4k to re-confirm the same seat. (I am curious as to the details as these re-ticketing issues don't normally happen on QF metal flights from what I've read here.) [/QUOTE]

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