Qantas Travel pass - Get Cash value?

[onemore]

So Qantas got me a beauty. Whereas they do not have any flights going where I want to go, I had to go with another airline. No problems I thought just book the flight on my credit card, cash in the travel pass and pay off the credit card.
Under the rules of the travel pass, none of the above is possible.
I am very happy for someone to tell me I am wrong.

 

[RooFlyer]

Appears you didn't read the T&Cs of the Travel Pass before you accepted it?

 

[onemore]

Appears you didn't read the T&Cs of the Travel Pass before you accepted it?

I didn’t accept it.

 

[onemore]

Appears you didn't read the T&Cs of the Travel Pass before you accepted it?

It was given to me. At no stage did I receive correspondence from them to say that my booking was being converted to this, AT NO STAGE.

 

[kangarooflyer88]

Could someone explain to me why anyone would bother with such a product? What sort of benefits or discounts come from using such a travel product? I could understand if you're a business in Australia and travel frequently with QF then maybe such a product would make sense from an accounting and finance sense.

-RooFlyer88

 

[RichardMEL]

You are wrong (imo).

You're missing the key point through all of this. I understand it aggrevates you because you want your money back BUT you received the TP as a replacement for a FLIGHT CREDIT. This is the important part. A flight CREDIT.

Flight credits have NEVER (that I am aware of anyway) been refundable to the passenger. As noted in another thread if you had booked a fully refundable fare (OR QF cancelled a flight on your booking) you should have been offered a full refund at the time of the cancel. That was your option then and has been a policy in place for gosh 18 months? Now yes, you had to call(and that is a whole other mess that we all agree on) but it definitely was offered. I took a couple myself and others I elected to take as credits.

Anyway so you have a TP that has been provided in lieu of a flight credit of the money you paid to QF for the original booking. Since you either did not take the original refund option, or it was not offered for some reason(I don't know the exact situation and I don't want to assume), that was off the table.

So you create a new booking including the TP. Fine, makes sense.

However even if you booked a fully refundable ticket with this form of payment, all refunds are made to the *original form(s) of payment* as has ALWAYS been the case. Usually it's a CC, or in this case, to a travel pass. ie: a flight credit and/or any excess would have gone back to the other form of payment, such as CC.

In my view this is absolutely consistent with both the T&C and common practice.

I understand your frustration, though you know your TP can be used to book QF and partner services to wherever it is you want to go that you say QF doesn't serve... eg if you want to go to Kiev, you could book QF/BA via LHR using the TP. That's the whole point of alliances.

The reality is you tried (and I fully appreciate the thinking involved) to get around the fact you have a flight credit you do not want to use and would rather have the cash back from. It didn't work out the way you expected. Well I'm not sure how QF are the bad guys here tbh. Obviously your mileage varies.

However do feel free to try it with fair trade commission or whoever.

 

[RichardMEL]

Could someone explain to me why anyone would bother with such a product? What sort of benefits or discounts come from using such a travel product? I could understand if you're a business in Australia and travel frequently with QF then maybe such a product would make sense from an accounting and finance sense.

-RooFlyer88

A TP is basically a prepaid credit card of the value of the credit (in this case). It's actually far more useful to customers (despite what the OP feels) than the clunky limited flight credits which as we all know have caveats on use and in general are a PITA.

QF are not offering TP's as a regular option for customers to use, but as a credit. They still have the money but this is a more flexible, in my view, way to spend that money with QF.

 

[RooFlyer]

I didn’t accept it.

Well, as you possess it, it at least appears that you accepted it.

It was given to me. At no stage did I receive correspondence from them to say that my booking was being converted to this, AT NO STAGE.

That sounds odd, and might be more of a source of contention at not being able to cash out the Travel Pass, which can't be cashed out. If you weren't told that you had a Travel Pass, how did you know about it to try to deal in it?

Could someone explain to me why anyone would bother with such a product? What sort of benefits or discounts come from using such a travel product? I could understand if you're a business in Australia and travel frequently with QF then maybe such a product would make sense from an accounting and finance sense.

-RooFlyer88

Travel Passes are a great form of flexible credit from Qantas - especially when they came with Double Status Credits or 10% additional credit . (ie your 'benefits or discounts'). I wish they were available all the time, when I have to cancel a flight.

 

[Lynda2475]

I wish they were available all the time, when I have to cancel a flight.

It is my understanding that they will be going forward if you have booked directly wth QF and not via a travel agent. Whether you can always get DSC remains to be seen.

 

[RichardMEL]

It was given to me. At no stage did I receive correspondence from them to say that my booking was being converted to this, AT NO STAGE.

1. It was a flight credit, not a booking.
2. Since your flight credit was exchanged for the TP, which is of the same value (and more flexible). I am sure QF could reasonably argue since a TP was being used to replace flight credits, but essentially to perform the same function, there's no reason why you needed to be given any kind of choice about this - it's less restrictive, not more, so if anything you were being done a favour.
3. You received correspondence when you were informed the flight credit had been converted to a TP. Otherwise you would not know you had it. Even if you did not receive the email saying the flight credit would be converted to a TP, that may be a technical issue, it may have gone to junk, or heck you may have dismissed the email as just another piece of QF marketing email(it happens). Maybe look in deleted items.

At any rate end result is you had one form f flight credit converted to another form. QF don't contact passengers when they exchange an A330 for a 737 on a route..... since it will still get the pax from A to B. However emails about flight credits being converted were definitely being sent to customers. I have received one.

 

[jpp42]

Personally I would love it if they would covert my credits into TravelPasses - maybe they will eventually, and I can hold out hope based on this thread? I have three different ones, one in my name, two with both me and my partners' names on them - and figuring out to use them is a major PITA. Yes, I know that I can combine them (or remove names etc) by calling the call centre - but we all know how frustrating that can be. If converted to a Travelpass then I'll just be able to book whatever we want normally and access the value of the credit. I'm very much A-OK with TravelPasses - the only question is why it took so many years for Qantas to adopt a reasonable, flexible credit system!

 

[Lynda2475]

When travel passes launched in late 2020, I called up (yes I know you dont want to call) and asked for my flight credit to be converted to a travel pass, and it was no issue, pass arrived in my email box within 2 hours with DCSs attached. Ask and you should receive, if you can get through.

 

[RichardMEL]

When travel passes launched in late 2020, I called up (yes I know you dont want to call) and asked for my flight credit to be converted to a travel pass, and it was no issue, pass arrived in my email box within 2 hours with DCSs attached. Ask and you should receive, if you can get through.

agree. they may no longer be offering the bonus offers (and I am still waiting for DSC for a month from 4 weeks ago, but that's separate issue) but also TP's remove the requirement over number of pax or names from flight credits. Another really good aspect to this change imo.

 

[Matt_01]

Although I have not yet had a TP from everything I had read it is not dissimilar to the VA travel bank offering, I was offered a TP in Aug 21 but elected for the refund (my choice). Just my opinion I prefer the old flight credit system as I am very familiar with how these worked and the best way to extract value from them even if it did involve a call to QF.

 

[cinder]

I'm not sure if this has been raised anywhere else, but does it annoy anyone that you can't combine a credit voucher/travel pass with using FF points? I found an awesome deal on a return trip to LA premium economy and wanted to pay using our $8.8k voucher and the rest with points (classic rewards) but it doesn't allow it. As a result I had to make 2 bookings, one for the trip home using points and the other using the travel pass. Then of course because the latter was one way, the prices were more (as return is always cheaper) :/

 

[sudoer]

I found an awesome deal on a return trip to LA premium economy and wanted to pay using our $8.8k voucher and the rest with points (classic rewards) but it doesn't allow it. As a result I had to make 2 bookings, one for the trip home using points and the other using the travel pass. Then of course because the latter was one way, the prices were more (as return is always cheaper) :/

Presumably you were booking for multiple people? If that's the case, instead of creating a separate booking in each direction, you should have split the travellers across two different return bookings - one paid with the voucher and one paid with points.

This not only allows you to get the cheaper return fares for some travellers, but you can also credit more SC to the QFF accounts booked with the voucher (i.e. your own) and no SC to travellers who aren't chasing status.

 

[cinder]

Presumably you were booking for multiple people? If that's the case, instead of creating a separate booking in each direction, you should have split the travellers across two different return bookings - one paid with the voucher and one paid with points.

Thanks for the suggestion. We got the last 3 premium economy seats at that price point so just wanted to lock it in without stuffing around.

 

[ozflier]

I cannot get onto the QF info re Qantas Passes !!!
Can I use the pass for a traveller other than myself?

 

[AIRwin]

I cannot get onto the QF info re Qantas Passes !!!
Can I use the pass for a traveller other than myself?

Looks like it:

Qantas TravelPass | Qantas

Find out about your Qantas TRAVELPASS and how to use it.

www.qantas.com

 

[TheInsider]

I cannot get onto the QF info re Qantas Passes !!!
Can I use the pass for a traveller other than myself?

Yes, if it's a travel pass then it's simply a payment method, like using a credit card.