QANTAS Wants me to Time Travel

[timbow]

Booked a Classic Rewards trip for my wife and I to Las Vegas next year.
All was fine until QANTAS advised of a "change to our itinerary" which basically involved us having less than an hour transit in Brisbane and then being on our connecting flight from LA to Vegas three
hours before we arrive to LAX.
When I rang to enquire I was basically told there were no seats available (despite being available when I booked) and to "call us next year".
Anyone else experienced anything like this??

 

[AIRwin]

Anyone else experienced anything like this??

I remember some previous posts:

Time shifting Alan Joyce does it again - I leave Sydney before I arrive there

You will all be excited at this new "enhancement" from Qantas - London to Toowoomba via Sydney in 12 hours and 45 minutes only - on classic rewards Y class! Unfortunately, I have to leave Sydney the day before I arrive there. This is obviously a special reward for me after his last effort...

www.australianfrequentflyer.com.au

Flight changed to before I arrive!

I received an email today regarding a flight change in August. I originally booked reward seats from Townsville to Hobart. Leg from Townsville to Brisbane on Qantas and Brisbane to Hobart on Jetstar (direct flight). Problem is the new Jetstar flight from Brisbane to Hobart departs before we...

www.australianfrequentflyer.com.au

Qantas reward flights with CX changed so we depart Hong Kong before we arrive there

Just got an email from Qantas advising me that the second leg of our flight LHR-HKG-BNE has been moved to before the first leg. It is one booking. Any suggestions as to the best way to get this fixed without having to spend multiple hours on hold to a CC? Thanks in advance

www.australianfrequentflyer.com.au

 

[Quickstatus]

All was fine until

Welcome @timbow could you please post more details - such as the original itinerary and what it is changed to along with the flight number

 

[dylarr]

Yep it's very common for the automated system to give you negative connection times when rebooking due to schedule changes. I've had to call many times to get these resolved over the last couple of years.

I was speaking to a consultant in Hobart about it the last time I had to call and she said the system has been doing it for years and years now but the problem has only really become visible during COVID due to the scale of schedule changes that have occurred over the last couple of years.

 

[Mwenenzi]

timbow Welcome to AFF

Booked a Classic Rewards trip for my wife and I to Las Vegas next year.
All was fine until QANTAS advised of a "change to our itinerary" which basically involved us having less than an hour transit in Brisbane and then being on our connecting flight from LA to Vegas three hours before we arrive to LAX.
When I rang to enquire I was basically told there were no seats available (despite being available when I booked) and to "call us next year".
Anyone else experienced anything like this??

2 people in what class?
When? Good chance schedules will change again next year.
Is it ???-BNE-LAX-LAS on QF-QF-AA?
QF can open award seats on QF aircraft, but only request for partners.
Be persistent with the phone operators. Many are not match fit / trained. Hang up and call again [HUCA]

 

[Alucard19]

Booked a Classic Rewards trip for my wife and I to Las Vegas next year.
All was fine until QANTAS advised of a "change to our itinerary" which basically involved us having less than an hour transit in Brisbane and then being on our connecting flight from LA to Vegas three
hours before we arrive to LAX.
When I rang to enquire I was basically told there were no seats available (despite being available when I booked) and to "call us next year".
Anyone else experienced anything like this??

Yeah I see this all to often schedule changes done by a bot or droid just focused on the affected flight with no regard for connecting flights