Received the following email from QR this (thurs 21/5) morning - I submitted the match request Monday.
"
Dear Mr xx_x,
Thank you very much for writing to Privilege Club.
Your service request is under process; For further queries, please refer to the Service Request Number nnnn
Our service associates are currently looking into your request; and will notify you once resolved.
You may call your nearest Member Service Centre for assistance. Our service associates will be pleased to assist you. Please click here for details of our Member Service Centres.
Sincerely,
Privilege Club Team
www.qmiles.com
"
Underneath was my original email to them.
