QF codeshare EK - special meal request

[CorporateFlyerMEL]

First world problem - I enjoy low fat/low cholesterol meal onboard. I recently departed on EK (but ticketed as QF). I rang Qantas to add low fat meal to the booking. Could not do, does not come up as a special meal option (vegetarian, fruit platter, diabetic came up), suggested I ring EK. Rang EK, who said generally they cannot touch booking as it was with QF but said that will add a note. Onboard, no special meal loaded.

On the return flight, rang EK whilst in Dubai and they could add it to the booking and confirm it instantly (as I think the booking was 'active' at that point and they could add the request and/or as it was departing Dubai) - and the meal was onboard.

On Qantas website where it lists the benefits of the QF/EK alliance, it states that special meals can be requested, but it seems not all the special meal options offered by EK?

 

[offshore171]

EK MMB

 

[RnD]

Log in to the Emirates site or app to manage your booking and there are plenty of meal options. You can use either the Qantas PNR or Emirates one, at least that works for me.

 

[CorporateFlyerMEL]

I tried that on the EK app, on entering the EK booking ref, the QF codeshares do not allow seat or meal selection. I will try my Qantas booking ref next time