QF/CX status not recognised by Alaska Airlines in their system

[winfred]

I have been flying Alaska in the US for the past few weeks and no matter how hard I tried, their system won't recognise my QF (lifetime gold) or CX Diamond status. As a result, I have to talk my way out of paying for check in bags and lounge access. I still can't find a way to board earlier or choose seats without having to pay.


Has anyone else experienced similar problem?

 

[SYD]

Worked fine for me last couple of times.

Do you have a six digit QFF number? Try entering a leading zero “0”.

Either way, they ought to be able to correctly add your details at checkin and/or lounge.

 

[winfred]

Worked fine for me last couple of times.

Do you have a six digit QFF number? Try entering a leading zero “0”.

Either way, they ought to be able to correctly add your details at checkin and/or lounge.

I have a 5 digit number QFF number and I have added the "0". I also tried to use my CX FF and not did not work. I was in the lounge and the very helpful staff there tried for an hour and couldn't figure out why it did not work. A colleague who travelled with me had the same problem with his MH FF. We both flew with Alaska last year and had no problem then.

 

[SYD]

I have a 5 digit number QFF number and I have added the "0".

Maybe add two zeros! ?

I also tried to use my CX FF and not did not work. I was in the lounge and the very helpful staff there tried for an hour and couldn't figure out why it did not work. A colleague who travelled with me had the same problem with his MH FF. We both flew with Alaska last year and had no problem then.

That does sound like some sort of issue on the AS end…(no pun intended).

 

[Mwenenzi]

Is your first name - 2nd name - surname the same in the QF-CX ffp account and on the tickets?
But 2nd name - initial should not matter.
Passport name the same?

 

[SYD]

Is your first name - 2nd name - surname the same in the QF-CX ffp account and on the tickets?
But 2nd name - initial should not matter.
Passport name the same?

Yes, that’s a good point!

I once had an AA booking reverse First/Surname. No idea why or how. It had never happen before nor after - although funnily my QFF# stuck…

 

[winfred]

Is your first name - 2nd name - surname the same in the QF-CX ffp account and on the tickets?
But 2nd name - initial should not matter.
Passport name the same?

Names are all the same. It was all good last year when I flew Alaska. It is most likely an Alaska issue. May be some changes to their system in anticipation for the merger with Hawaiian.