QF delays with an AA award ticket

[wandering_fred]

Well the two travelers are now in TX but the question is what should QF have done over what they did do. One QF FF account, One AA FF account. No status. My miles however.

Tuesday the 6th was a disaster in PER. Tickets were for the 0545 PER-SYD connecting SYD-LAX-DFW-AUS on Wednesday morning. Checkin indicated multi-hour delays. In the end 4+ hours, missing the QF11 flight to LAX. QF provided hotel/meal vouchers and $10 voucher for phone calls. Rescheduled QF 107 flight on Thursday am. Travelers asked to call QF on 131313 for further changes. When called, travelers told to call AA. I called AA EXP desk who were most co-operative even though I only "paid" for the tickets.

Total delay approximately 22 hours.

Should QF have re-booked the AA segments?
What would have been the correct compensation? And from which airline?

Fred

 

[dfcatch]

QF can not alter AAward tickets (even if they want to). Alterations to the tickets can ONLY be made by AA.

QF can however rebook you on their own flights as they did.

QF also provided meal/hotel as the delay was due to them - so IMO QF did the right thing here.

It's possible that QF could have liaised direct with AA in relation to the changes to the onward AA flights via the Oneworld help desk.

But IME QF expects AA (as the ticketing agent) to handle that.

So - probably happened exactly as it should in the circumstances.

I guess if it was in the reverse (if i was booked on QF from USA to Oz and misconnected due to AA), I would expect AA to get me to LAX - but I would still be expecting to have to liaise with QF to reschedule me the rest of the way.