QF Hobart call centre hours

[aus_flyer]

Does anyone know the operating hours of the QF Hobart call centre?

 

[Lynda2475]

7am to 7pm i believe, but not likely if you call during those hours that they will answer unless you are WP or P1. As Gold I seem to only be able to get Fiji (ok) or Cape Town (absolutely woeful).

 

[aus_flyer]

I know some nights they work til 11pm

 

[RichardMEL]

Correct. I have had HBA after 10pm AEST

 

[jpp42]

I'm travelling to Hobart this weekend. Anyone know if I can drop by the call centre and offer up a gift for the workers as thanks for fixing all the problems caused by the outsourced agents? ;-)

 

[Lynda2475]

If only there was a number to call that guarnteed Hobart agents, Id happily wait hours knowing I would get a competent one, as much less stressful than dealing with Cape Town incompetence.

None of the flights that QF have changed in May or June, have resulted in reissue of a ticket and if you call and get Cape Town they are just rude and insist they are ticketed, you ask them to send and they send you the previous versin with the old flights that do not match MMB. It is exhausting.

 

[Tropic]

I'm travelling to Hobart this weekend. Anyone know if I can drop by the call centre and offer up a gift for the workers as thanks for fixing all the problems caused by the outsourced agents? ;-)

Think many are still WFH? Maybe send to AJ and ask to pass on

 

[robinsparkles]

If only there was a number to call that guarnteed Hobart agents, Id happily wait hours knowing I would get a competent one, as much less stressful than dealing with Cape Town incompetence.

Same here

 

[BriarFlyer]

Perhaps they should add this to the Qantas Mall. How many points would you be willing to pay for a connection to the Hobart call centre?

 

[RooFlyer]

Perhaps they should add this to the Qantas Mall. How many points would you be willing to pay for a connection to the Hobart call centre?

Cut out the middle man. "Pay us (Qantas) 50,000 points or else the SA call centre will enhance your Reward ticket such that it will be cancelled."

 

[RichardMEL]

Cut out the middle man. "Pay us (Qantas) 50,000 points or else the SA call centre will enhance your Reward ticket such that it will be cancelled."

Or perhaps they will ATTEMPT to enhance it, but actually turn that Y reward booking into J....

 

[dylarr]

7am - 11pm are the hours for Hobart. Auckland, Cape Town and Suva are 24 hours.

Not sure of the new Manila centre hours.

 

[aus_flyer]

7am - 11pm are the hours for Hobart. Auckland, Cape Town and Suva are 24 hours.

Not sure of the new Manila centre hours.

Thanks! Does Hobart operate these hours every day?

 

[dylarr]

Thanks! Does Hobart operate these hours every day?

Yes, they operate these hours 7 days. If you happen to call outside of these hours and get Auckland which is 24x7, these agents are very good as well.

 

[QF029]

I was also told 7am-11pm 7 days a week. It can still be challenging to get through as a WP but definitely worth the effort.

 

[JS8]

If only there was a number to call that guarnteed Hobart agents, Id happily wait hours knowing I would get a competent one, as much less stressful than dealing with Cape Town incompetence.

None of the flights that QF have changed in May or June, have resulted in reissue of a ticket and if you call and get Cape Town they are just rude and insist they are ticketed, you ask them to send and they send you the previous versin with the old flights that do not match MMB. It is exhausting.

I am hearing your pain. I have placed an official complaint. Not that they care same usual pathetic generic response. I’ve had it ! I replied and 20 told them I don’t need to be patronized, Thank you very much ! These overseas call centers are so incompetent they don’t even know what half of the process is for classic rewards is. I had one guy try and charge me $15,000 for taxes on a so called classic reward flight. I had to educate him myself and tell him that’s a commercial charge and ended up not being a classic reward flight after all. I don’t bother calling anymore. I’m probably more qualified myself. Then I had another person ticket me with a booking reference number took my credit card details for the tax, and after a few days, I still hadn’t received my E ticket then realized no money had been taken out no points had been deducted and when I called back they said it was a mistake, saying that it wasn’t a vlassicreward flight and I did not even receive a call back or a notification about it. Unbelievable.

 

[Nitro6333]

Only way to get Hobart as a lower status holder is to email executive’s. It works

 

[JS8]

If only there was a number to call that guarnteed Hobart agents, Id happily wait hours knowing I would get a competent one, as much less stressful than dealing with Cape Town incompetence.

None of the flights that QF have changed in May or June, have resulted in reissue of a ticket and if you call and get Cape Town they are just rude and insist they are ticketed, you ask them to send and they send you the previous versin with the old flights that do not match MMB. It is exhausting.

I am hearing your pain. I have placed an official complaint. Not that they care same usual pathetic generic response. I’ve had it ! I replied and 20 told them I don’t need to be patronized, Thank you very much ! These overseas call centers are so incompetent they don’t even know what half of the process is for classic rewards is. I had one guy try and charge me $15,000 for taxes on a so called classic reward flight. I had to educate him myself and tell him that’s a commercial charge and ended up not being a classic reward flight after all. I don’t bother calling anymore. I’m probably more qualified myself. Then I had another person ticket me with a booking reference number took my credit card details for the tax, and after a few days, I still hadn’t received my E ticket then realized no money had been taken out no points had been deducted and when I called back they said it was a mistake, saying that it wasn’t a vlassicreward flight and I did not even receive a call back or a notification about it. Unbelievable.

Only way to get Hobart as a lower status holder is to email executive’s. It works

what’s the email address

 

[Nitro6333]

I am hearing your pain. I have placed an official complaint. Not that they care same usual pathetic generic response. I’ve had it ! I replied and 20 told them I don’t need to be patronized, Thank you very much ! These overseas call centers are so incompetent they don’t even know what half of the process is for classic rewards is. I had one guy try and charge me $15,000 for taxes on a so called classic reward flight. I had to educate him myself and tell him that’s a commercial charge and ended up not being a classic reward flight after all. I don’t bother calling anymore. I’m probably more qualified myself. Then I had another person ticket me with a booking reference number took my credit card details for the tax, and after a few days, I still hadn’t received my E ticket then realized no money had been taken out no points had been deducted and when I called back they said it was a mistake, saying that it wasn’t a vlassicreward flight and I did not even receive a call back or a notification about it. Unbelievable.

what’s the email address

Have a read here

Award booking cancelled due to Qantas Error - AGAIN

Hi All, Qantas has done it again and completely and utterly stuffed up a booking. On Sunday morning, I made a Qantas Award booking for my brother, his wife and their infant baby (4 months old) to fly from Amman (Jordan) to Dammam (Saudi) flying Royal Jordanian. On Monday, the booking got...

www.australianfrequentflyer.com.au

 

[MrJetset]

I just called and heard an automated recording "QFCC Admin Number 2" while joining the queue then Fiji answered. I'm certain that's the name of call routing queue and shouldn't be heard by the customer.