QF Y Seat Selection (PS / QP)

[ChrisCunard]

Qantas Inconsistencies [QF Y Exit Seat Selection (PS / QP) aircraft swap issues].

I made a seat selection for a Y flight (as a PS / QP) - exits on a 763 up the back (PER- SYD and 200cm tall so needed).

The aircraft was changed to a 73H and I couldn't access the exit rows (having read here about how it works, I realised that this was because I didn't have the correct status etc.)

Anyway, last week I called QF to see what they could do and a very nice lady told me she had allocated me 13 A & B, exits on the 73H.

I checked my QF booking today to find no seat selected so re-called 131313 to find that the allocation of 13 A & B was never made and (as suspected) I am only able to get as far forward as Row 19.

Anyone else experienced a level of inaccuracy with QF in relation to exits / seat selections etc? It wouldn't have been very nice to rock up at the airport to find the exits I was promised hadn't been allocated.

PS: If you take the trouble to log on and allocate yourself to exits on a 763 and it changes to a 73H you should get the exit allocation on the 73H regardless of status IMO - especially if you're tall

 

[traceylee]

I'm tall too, so I usually try and select at least an aisle if not an exit, especially for long flights. However, things can be and are reallocated, for all sorts of reasons - last minute change of planes, cancellations, etc, so you really can't rely on it even if it does work out 80% of the time. If you want a guaranteed bigger seat, you need to cough up for business class, otherwise it's really a best-effort thing on the airline's part which will work out more often than not, but not every single time.