QFF Award Booking Changes

[Skout8765]

Warning: I have made 2 Qantas award bookings in recent months and had to change the date of one of the flights. All seemed to go well and the Qantas app showed my updated flights and if I clicked to My Bookings, all was in order. However, on both occasions the e-ticket issued showed the original bookings (no changes). I requested the e-ticket be reissued again and again, no change. I spoke to the call centre who advised that on their system the changes were reflected and they said they would issue a new e-ticket. This one arrived and again no changes, showing original flights. Called back and stressed the need for a amended e-ticket which showed the updated flights, was assured all was updated and I had the feeling that they thought maybe I was losing my mind other than their system was in at fault. E-ticket was reissued again and it showed original booking, no changes. I lodged a complaint through the proper process and included screenshots, is that complaint ticket remains outstanding and I continue to get updates telling me they haven’t forgotten about me and I’ll get to me sometime. Meanwhile, the flights have been completed and there was absolutely no problem at check-in or at any time. So it seems the two systems are somehow disconnected, however the system that matters is correct. The only issue that may arise for some travellers is when they need a correct e-ticket for a Visa application or for Covid pre-clearance.

 

[ChrisMars]

Was that on Qantas metal?

 

[Skout8765]

Was that on Qantas metal?

Yes QF24 on one occasion and QF23 second time

 

[Skout8765]

The second occurrence may be due to the recent reduction in QF23/24 SYD/BKK schedule from daily to 4 per week and that change coinciding with my change of date. No communication explaining the cancelled /changed flight, so hard to know for sure

 

[Lynda2475]

When all flights are on QF metal, not getting a new e-ticket doesn't seem to be an issue.

Only need be concerned when itinerary includes flights on partner metal.