QFF Status and Eligible Flight Segments

[S.A]

Hello. Sometime lurker, first time poster.

I have a question about the 4-segment rule - the answer isn't apparent to me after reading the T&Cs a few times.

Here's the scenario:

Wife (QP, PS) flew SYD-KIX and vv. on JQi in Jan/Feb. Paid (promo) Starclass fare both ways. Had to put in a missing points claim and follow it up with QFF - they said they'd had some system problems. Anyway, SCs and points credited a few days ago. This is how it showed on her activity statement:

25 MAR 10 JQ 020 JETSTAR 07FEB10 OSAKA (KANSAI)/SYDNEY 4,853 1,214 1,214 7,281 140
25 MAR 10 JQ 019 JETSTAR 21JAN10 SYDNEY/OSAKA (KANSAI) 4,853 1,214 1,214 7,281 140

Wife's anniversary date happens to be 30 April 2010. According to her summary she's only flown 2 flight segments for this past year (ie. the above flights). On SC's she'd requal for silver.

Her JQi itinerary showed SYD-OOL and OOL-KIX and vv.

The definition of Segment in the QFF T&Cs:

'Segment' means the portion of a journey between two consecutive points listed on an Itinerary. Segments may either be Flight Segments or Surface Segments;

Since OOL is listed in the itinerary, am I right in thinking that SYD-OOL is one flight segment and OOL-KIX is another flight segment so after the return flight KIX-OOL/OOL-SYD she should have 4 eligbile flight segments recorded?

Just wondering if it's worth raising with QFF customer service (it's unlikely my wife will fly another 2 segments in the next month).

Thanks in advance!

 

[JohnK]

I am guessing it is the one flight number SYD-OOL and OOL-KIX and it was actually booked as one flight SYD-KIX even though it shows up 2 segments on the itinerary. If that is the case then it should only be counted as one flight but there are reports from some AFF'ers who have had these flights credit as 2 separate segments.

Whether QF would see it the same is a different story.

 

[notzac]

It would need to actually be booked as SYD-OOL-KIX and vv. for it to credit as 4 segments. Much the same thing as what happens if you're flying QF001 SYD/LHR; you might well fly two segments (SYD/BKK and BKK/LHR), but if it's booked as SYD/LHR it's just the one flight sector as far as QFF is concerned.

 

[S.A]

Thanks for the thoughts.

I re-checked the flight itineraries. They were:

1. SYD-OOL
2. OOL-KIX

and vice-versa. They weren't SYD-KIX/KIX-SYD.

I flew the same itinerary. Points/SCs were automatically applied to my account - for 2 segments each leg, ie. what JohnK said. SCs were 40+120 (compared to 140).

Anyway I've sent a query to QFF. Will post a reply when it comes.

 

[straitman]

From what you have said in post #4 it sounds like you will be OK.

 

[oz_mark]

Since OOL is listed in the itinerary, am I right in thinking that SYD-OOL is one flight segment and OOL-KIX is another flight segment so after the return flight KIX-OOL/OOL-SYD she should have 4 eligbile flight segments recorded?

You can only ask, although it may be the definition of 'flight' maybe sticking point.

 

[JohnK]

I re-checked the flight itineraries. They were:

1. SYD-OOL
2. OOL-KIX

and vice-versa. They weren't SYD-KIX/KIX-SYD.

Just for clarification does your wife have 1 boarding pass SYD-KIX or 2 boarding passes SYD-OOL and OOL-KIX? As the flights did not credit automatically this may make a difference.

Anyway I've sent a query to QFF. Will post a reply when it comes.

Hope all works out OK.

 

[medhead]

I was going to add that i've been checking a similar trip SYD to NRT on jetstar for a few months and the flight options come up as either SYD-OOL-NRT or SYD-CNS-NRT and always on 2 different flight numbers. If you have boarding passes with 2 different flight numbers in each direction then I would think that it should count as 4 segments.

 

[S.A]

SYD-OOL-NRT is definitely a different flight number - the SYD-OOL segment is on the same flight/metal as the one going to KIX. At OOL you change flights/metal for NRT.

As an aside, I've always found that if you can, book the SYD-OOL segment leaving from SYD T1. This way you don't have to collect bags/recheck at OOL.

 

[anat0l]

I've booked and flown the same flights as you've described, and they have been credited as four entries (i.e. SYD-OOL, OOL-KIX and vv.). So if I had needed my 4 ~ flights based on those, it would have delivered.

Personally I would have kept quiet and just made sure that your wife's activity summary and detail shows the 4 ~ she needs.

 

[S.A]

I've booked and flown the same flights as you've described, and they have been credited as four entries (i.e. SYD-OOL, OOL-KIX and vv.). So if I had needed my 4 ~ flights based on those, it would have delivered.

Interesting. Was your SYD-OOL flight from the domestic or international terminal?

 

[anat0l]

Interesting. Was your SYD-OOL flight from the domestic or international terminal?

International.

JQ19 from SYD T1 to OOL. Was sequestered into the OOL international transit lounge before reboarding JQ19 to KIX.

I booked it on the JQ website and it appeared as SYD-OOL and OOL-KIX (i.e. you select a row which shows you the two flights).

Billed on the QFF statement as two sectors.

 

[JohnK]

JQ19 from SYD T1 to OOL. Was sequestered into the OOL international transit lounge before reboarding JQ19 to KIX.

Did you have one boarding pass or two?

Perhaps there is a bug in the QFF system for crediting these flights automatically which is picked up when posting the flights manually.

 

[anat0l]

Did you have one boarding pass or two?

Perhaps there is a bug in the QFF system for crediting these flights automatically which is picked up when posting the flights manually.

Now here are some funny facts.

When I booked my flights online, the search engine clearly showed there were two segments involved: SYD-OOL and OOL-KIX.

I just dug out my itinerary issued for my flight, and it only shows one line: SYD-KIX.

I also found out that I was only given one BP: again, SYD-KIX. What had happened is that the counterfoil was ripped off in SYD, but since we were in international transit, we just had to show the BP and we were let back on the aircraft.


I don't know how or why QF do what they do, but in this case I'm inclined to shut up about it, for obvious reasons

OTOH I had a multi-booking BNE-GLT-TSV-CNS (actually flew BNE-GLT-ROK-MKY-TSV-CNS) - all the same aircraft with the same flight number. I received three BPs and only received 30 SC and 3000 points.

 

[S.A]

In my case, it's the same flight (JQ 19) and a slightly different combination to both of yours, ie.

1. Booked as 2 segments - SYD-OOL and OOL-KIX
2. Itinerary lists 2 segments
3. Only one BP, for SYD-KIX. As with anat0l, the small part of the pass was taken, we went through international transit at OOL and showed the larger part on exiting the lounge.

 

[JohnK]

I don't know how or why QF do what they do, but in this case I'm inclined to shut up about it, for obvious reasons

Good idea. Do not raise alarm bells.

OTOH I had a multi-booking BNE-GLT-TSV-CNS (actually flew BNE-GLT-ROK-MKY-TSV-CNS) - all the same aircraft with the same flight number. I received three BPs and only received 30 SC and 3000 points.

Isn't that right if you booked 3 sectors? FWIW I had a multi-booking CNS-TSV-MKY-ROK*--BNE (* stopped in GLT but not booked) and received 40 SCs and 4,000 QFF points.

3. Only one BP, for SYD-KIX. As with anat0l, the small part of the pass was taken, we went through international transit at OOL and showed the larger part on exiting the lounge.

Technically you are only entitled to the SCs and QFF points for SYD-KIX. That they are posting automatically as SYD-OOL and OOL-KIX separately is clearly a bug in the QFF system and if enough people raise the issue that bug will be fixed.

 

[medhead]

SYD-OOL-NRT is definitely a different flight number - the SYD-OOL segment is on the same flight/metal as the one going to KIX. At OOL you change flights/metal for NRT.

As an aside, I've always found that if you can, book the SYD-OOL segment leaving from SYD T1. This way you don't have to collect bags/recheck at OOL.

Ohh that's a shame

thanks for the tip, i'll keep that on file. Luckily, i think i've decide to fly CNS-NRT-OOL/CNS and use QF to get me SYD-CNS/OOL-ADL. Just not sure about the return destination, will decide based on timetable. Also I'm only going for a week so it'll be carry on only for me

 

[ajw373]

If it is the same flight number end to end then Qantas consider it as one flight from start to finish even if it is 2 segments.