QFF TICKETING ISSUES

[DebAnne]

We are long term (previously loyal) QFF members - after our second (first in 2022) ticketing stuff up by QANTAS - we booking 2 QFF EK seats, getting notification from Emirates of the booking, nothing from QANTAS so I rang and altered them (South Africa) to the ticketing issues - points were deducted credit card payment remade - only to find the next day the booking has been cancelled by EMIRATES as QANTAS has not completed the ticketing. The response from QFF staff member - you need to rebook and pay and we will credit the points & payment from the first booking! As there are no longer any QFF seats available out travel plans (now only 28 hours away) are ruined!

 

[Mattg]

Sorry to hear about this. Sadly there have been many similar stories on AFF.

May I suggest that you send an email to [email protected] with your PNR (booking reference) and the details, and emphasise the fact that you're due to fly tomorrow.

 

[DebAnne]

Sorry to hear about this. Sadly there have been many similar stories on AFF.

May I suggest that you send an email to [email protected] with your PNR (booking reference) and the details, and emphasise the fact that you're due to fly tomorrow.

Thankyou for suggestion - I have done - they don't open for 2 hours - just thought heads up to others that this situation is STILL a problem would not hurt

 

[ronlon]

DebAnne when did you make the booking?

 

[snooze]

I recently made an award booking using QF points to fly Emirates. I have a QF booking reference and can select seats on the EK website using this booking reference. However, i have not recieved a confirmation from EK about the booking. Should i be worried that this booking hasn't gone through?

 

[AIRwin]

However, i have not recieved a confirmation from EK about the booking. Should i be worried that this booking hasn't gone through?

Is there an option to "Print ticket" under your information on the EK website (where Emergency contact, Contact details and Passport details can be updated)?

 

[snooze]

Is there an option to "Print ticket" under your information on the EK website (where Emergency contact, Contact details and Passport details can be updated)?
View attachment 334681

Thank you for the quick reply. Nope. It doesnt give me that option unfortunately.

 

[AIRwin]

It doesnt give me that option unfortunately.

Sounds like it hasn't been ticketed?

 

[snooze]

Sounds like it hasn't been ticketed?

Quiet possibly. Who would you suggest to contact? Qantas directly? or ask EK to send me a confirmation booking via email?

 

[DebAnne]

Thankyou for suggestion - I have done - they don't open for 2 hours - just thought heads up to others that this situation is STILL a problem would no

Quiet possibly. Who would you suggest to contact? Qantas directly? or ask EK to send me a confirmation booking via email?

Contact

 

[DebAnne]

I would contact Qantas - If they don't finish ticketing in time the booking is cancelled - we were unable to elect seat on Emirates Site - QFF staff general response it's in the queue and will be completed within 24-48 hours - as I found out 'it ain't necessarily so'

 

[snooze]

Sounds like it hasn't been ticketed?

Just called QF and EK. They both said the bookings are all confirmed and got EK to email me the booking confirmation directly. Phew.

 

[Quickstatus]

just thought heads up to others that this situation is STILL a problem

Yes, the QF "solution" of allocating a special team via the special email DOES NOT stop the problem occuring in the first place.

 

[dajop]

Just called QF and EK. They both said the bookings are all confirmed and got EK to email me the booking confirmation directly. Phew.

Did they say the bookings are ticketed or is there a ticket number on your booking confirmation?

I ask this, as it is possible to have a “confirmed booking” without a ticket, and it may be cancelled if not ticketed within a certain time (or not be able to travel on the booking of not ticketed).

 

[snooze]

Did they say the bookings are ticketed or is there a ticket number on your booking confirmation?

I ask this, as it is possible to have a “confirmed booking” without a ticket, and it may be cancelled if not ticketed within a certain time (or not be able to travel on the booking of not ticketed).

Checking the EK email with the confirmation, on the top right is has a ticket number starting with 081. That would mean ill be all good?
I made the booking a week ago. So i would hope its all in order now.

 

[dajop]

Yes all good!