Question regarding on-going message re flights.

[jrandsk]

I have Qantas domestic flights (booked several months ago on points) that I have to cancel due to Corona restrictions on leaving my home in Sydney's Northern Beaches. When attempting to cancel or change on line I continue to get the message that the booking is processing, even though it was made months ago. I am not due to fly till 28 January 21 but am concerned that this message keeps popping up. Does anyone have an answer to why and how to get around. John

 

[Must...Fly!]

You might have to call. Was this booking made directly through Qantas? Sounds like it either hasn't been ticketed, or if it was, perhaps your booking is having changes applied to it due to altered schedules and hasn't been processed for re-ticketing yet...

 

[jrandsk]

You might have to call. Was this booking made directly through Qantas? Sounds like it either hasn't been ticketed, or if it was, perhaps your booking is having changes applied to it due to altered schedules and hasn't been processed for re-ticketing yet...

Thanks for that. The usual e-ticket was never issued so that sounds like the problem. I guess I'll have to wait till I'm within the stated "don't call unless you're within 10 days" before even starting the process. Appreciate the prompt response

 

[TheInsider]

Just call them, probably a payment error.

 

[DC3]

... The usual e-ticket was never issued ...

And welcome to AFF.

Just curious. Were the points ever deducted?

Edit: You may not have a ticketed booking. Not receiving an eticket is a big warning sign.

 

[Scr77]

Just call them, probably a payment error.

This could be the case. Did the cash component ever get charged?

 

[RichardMEL]

so yeah probably stuck in the far queue for manual processing so should be fairly quick to cancel.. after 3 hours on hold (hopefully less!)

 

[DC3]

so yeah probably stuck in the far queue for manual processing so should be fairly quick to cancel.. after 3 hours on hold (hopefully less!)

If that’s the case, then something went wrong. If I don’t have the eticket within the hour, then I phone the Call Centre (oneworld award changes, where I don’t have any choice).

It’s surprising how often something has gone wrong, when booking by phone. Although, the OP doesn’t mention if the booking was made by phone or on the web.

Edited

 

[jrandsk]

Interesting - no cash was ever paid for the fees involved and the points took till a couple of weeks ago to be deducted. Looks like I need a lengthy phone call to resolve/cancel/change the flights. Thank you all for your input