Ray Wang's weekly trawl of United Customer Service Comments on Twitter

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here2go

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Tech Blogger and Forbes Journalist Ray Wang (@rwang0) is a very frustrated Million Miler post United Continental Merger. Each week he trawls through the best comments on Twitter re United. I thought I would share. Perhaps a weekly recap of QF, DJ and JQ would be worthwhile on AFF too.

and now the weekend rant on @united airlines #custserv.Let's take a look at their #twitter feed.

Agreed. RT @andrew_tech: @rwang0 on @virginamerica flyingeast to NYC... SUPERB as always. @united = #nobueno

I do to humor myself. RT @themaria: @rwang0 haha thought I'dfind you here :) I wonder if you track mentions of @united in your tweetdeck :)

and that's a wrap from an airline who's 9 to 5 operationanswered 9 tweets publicly today. #custserv #fail @united #sosad #tragic

RT @DaleJStephens: Hey @united would you like to explain tome how I suddenly have a negative mileage balance? #custserv #fail

RT @KristinaRibali: Dear @united Ur new FF program took awaymy free seat upgrades. Not happy. Searching for a new airline. #custserv #fail

RT @qbguy: @MarkusN If the @united execs had to deal w theirown phone system to solve probs my guess things might improve. #custserv #fail

RT @diveb8: @united Still waiting for my $25 refund. CaseID: 947855. This has been going on for a month. #custserv #fail

RT @markymada: I'm at the #sfo airport and have witnessedthe @united employees give incredibly horrible #custserv for the past 4 hrs#fail

RT @bsmith13: @united that seems absurd! the agents on thephone had no answers at all. can anyone help?? #custserv #fail

RT @bebycik: Feel so bad for @United employees - pretty muchevery cust calling (incl myself) angry w them every sin merger #custserv #fail

RT @tjsnyder: @united makes it impossible to use your miles.#milageNOTplus #united #custserv #fail

RT @ExtremeCX: @sandy_rv @united I hope you get your issueresolved too. Keep me posted. #custserv #fail

RT @pgjuggler: @united "Report ranks United ‘meanestairline’ in US" blog.chron.com/newswatch/2012… #custserv #fail

RT @reags: Talking with @united on the phone is not a moodbooster and the new reservation system is problematic #custserv #fail

RT @themaria: Thx @united for making me miss activity I flewacross the county for AND ensuring I don't catch tail end by checking carry on

RT @madbad: @united How many weeks should I expect to waiton my online req 4 missing miles? Been at least 2 at this point. #custserv#fail

RT @crichardson: @reags best of luck. Calling @united thesedays can be pretty frustrating. #custserv #fail
 
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