Gold Member
Established Member
- Joined
- Feb 12, 2008
- Posts
- 2,141
Hi
Just wanted to share with you my satisfaction with the way Qantas handled my feedback! Last week I upgraded myself from Y->J on Syd-Mel (5K points). The tv screen had poor image quality and the lights above were not working properly from my chair controls.
I wrote to Qantas via their feedback section and requested a refund of the 5K points I had expended. To my suprise a full refund was actioned and the response and points refunded back into my account were both on the same day of feedback too!
I've never known Qantas to be this liberal with points refunds nor so responsive in their customer service... I wonder if it has to do with status? Do you think a WP/SG be treated differently to PS/NB in these circumstances?
Makes me wonder if I can get 192K points refunded for an upcoming J return to the USA... hmmm... what can I pick at fault hehe.
GM
Just wanted to share with you my satisfaction with the way Qantas handled my feedback! Last week I upgraded myself from Y->J on Syd-Mel (5K points). The tv screen had poor image quality and the lights above were not working properly from my chair controls.
I wrote to Qantas via their feedback section and requested a refund of the 5K points I had expended. To my suprise a full refund was actioned and the response and points refunded back into my account were both on the same day of feedback too!
I've never known Qantas to be this liberal with points refunds nor so responsive in their customer service... I wonder if it has to do with status? Do you think a WP/SG be treated differently to PS/NB in these circumstances?
Makes me wonder if I can get 192K points refunded for an upcoming J return to the USA... hmmm... what can I pick at fault hehe.
GM
