Schedule change requires ticket reissue?

[wilco]

I have a flight booked to the USA with QF for May next year. I received an email yesterday advising me that my flights have changed and so I logged in to my account to find that QF7 is arriving 5 minutes earlier and QF8 is departing 5 minutes earlier. I had to click on a box to confirm the changes, which I did. BUT now its asking me to re-enter my APIS (ESTA) details and advising that the ticket needs to be reissued.

A ticket reissue due to a 5 minute schedule change?? Ive never had this happen before.

 

[serfty]

Methinks there will be no re-issue ("re-validation" at most) - probably standard text from Lazy IT Personnel.

 

[wilco]

Methinks there will be no re-issue ("re-validation" at most) - probably standard text from Lazy IT Personnel.

That's what I thought. But given that its an e ticket, can't they just do whatever they need to do and no bother me with it??

 

[serfty]

Maybe on a re-validation they lose the APIS stuff.

 

[Mal]

Maybe on a re-validation they lose the APIS stuff.

Wouldnt surprise me...

 

[pbl22]

I have a flight booked to the USA with QF for May next year. I received an email yesterday advising me that my flights have changed and so I logged in to my account to find that QF7 is arriving 5 minutes earlier and QF8 is departing 5 minutes earlier. I had to click on a box to confirm the changes, which I did. BUT now its asking me to re-enter my APIS (ESTA) details and advising that the ticket needs to be reissued.

A ticket reissue due to a 5 minute schedule change?? Ive never had this happen before.

I am on QF7/8 in June and was advised yesterday about the timing changes. Just needed to reconfirm - didn't lose the APIS info or even remove the seat allocation (although it warned me that the latter may occur). No ticket reissue.

 

[ozbeachbabe]

Maybe on a re-validation they lose the APIS stuff.

The sked changes may have come through as follows:

QF7 SYD/DFW Mon 12 Dec "UN1" 1540/1350
QF7 SYD/DFW Mon 12 Dec "TK1" 1545/1355

In other words even though the change in timings is only 5 minutes, the way the system processes this sked change is exactly the same as if it were a new flight number or different day.

It may be worth going to the ESTA site & just re-entering your same flight details again & call QF & ask them to see if they need to revalidate your eticket but there would be no re-issue required.

 

[serfty]

So just a revalidation ...

 

[wilco]

So just a revalidation ...

Apparently not. I have a few SA service recovery upgrades held with customer care and they assure me that I have to wait for it to be re-ticketed before they can apply the upgrade. Reservations are telling me it is preticketed and there is nothing more than can do. Confused much?

 

[ozbeachbabe]

Apparently not. I have a few SA service recovery upgrades held with customer care and they assure me that I have to wait for it to be re-ticketed before they can apply the upgrade. Reservations are telling me it is preticketed and there is nothing more than can do. Confused much?

It sounds like the re-issue is more to do with the fact you want to use service recovery upgrades than for a schedule change. I really don't think the sked change has anything to do with it.

Reservations are probably not privy to what customer care have to do with regards these upgrades & as far as they're concerned it's all good to go ticket wise.

I wonder if customer recovery need to reissue the ticket to put comments in the endorsement box of your ticket with some kind of authority number for the upgrade.

 

[wilco]

It sounds like the re-issue is more to do with the fact you want to use service recovery upgrades than for a schedule change. I really don't think the sked change has anything to do with it.

Reservations are probably not privy to what customer care have to do with regards these upgrades & as far as they're concerned it's all good to go ticket wise.

I wonder if customer recovery need to reissue the ticket to put comments in the endorsement box of your ticket with some kind of authority number for the upgrade.

Im not sure...... the service recovery upgrades are not confirmed so I don't really see how that should affect the ticket. As it stands, I'm being hand balled between the 2 with each basically blaming the other. Personally, its not really a problem, i just want to ensure the ticket is all in order and the upgrade request is submitted. Customer care are now saying they can't note the booking outside of 10 days, but to make sure i contact them more than 10 days before travel so they can remark the booking and let the airport staff know. Its all completely contradictory and I'm losing patience fast. QF should do whatever they need to do. I don't care what exactly, as long as whatever it is is FIXED.

 

[ozbeachbabe]

Im not sure...... the service recovery upgrades are not confirmed so I don't really see how that should affect the ticket. As it stands, I'm being hand balled between the 2 with each basically blaming the other. Personally, its not really a problem, i just want to ensure the ticket is all in order and the upgrade request is submitted. Customer care are now saying they can't note the booking outside of 10 days, but to make sure i contact them more than 10 days before travel so they can remark the booking and let the airport staff know. Its all completely contradictory and I'm losing patience fast. QF should do whatever they need to do. I don't care what exactly, as long as whatever it is is FIXED.

Can you PM RedRoo or get the moderators to on your behalf?

 

[wilco]

Can you PM RedRoo or get the moderators to on your behalf?

Ill try. thanks for your advice.