Hi All,
My partner and I have an SQ J saver award booking MUC-AMS-SIN-MEL coming up in a few months. The first leg of the booking is a Lufthansa flight out of Munich.
When we booked the flights the connection in AMS was around 1hr 20 mins but Lufthansa has since had a schedule change the connection time is now only 55 minutes. I have been informed by SQ that they recommend at least an hour when connecting from partner flights despite the Schipol airport advising a minimum 50 minute connection time for schengen to non-schengen flights.
As a result i had a SQ representative trying to find a solution to the problem above. I offered to fly home a day later if needed and via a different city provided it was still in J and they managed to find and they found flights leaving the next day MUC-DUS-SIN-MEL and were reserved for me however i was then told there is a 18 hour layover in SIN which i have told them i will not accept as we need to be in Melbourne the night beforehand. We were then offered W seat form SIN-MEL but was told would not be refunded any miles.
A special request was being put to someone at SQ to see if they can bring forward the last leg of the revised booking however i have heard nothing for 2 weeks and i have made a subsequent follow up call to extend the booking time limit and an email almost a week ago and i have still not heard anything back.
I understand the rules regarding the same fare type has to be available in order to make the switch but i feel given the circumstances (although not caused by SQ) surely someone can overrule the "computer says no" to move us on to the earliest connecting flight from SIN. I have searched online and there are standard award seats and saver award wait list spots available for this last leg on SQ207 so surely it can't be that hard
Am hoping that someone can provide some advice on any steps i can take to try and get this to happen?
Our initial booking is still confirmed so if it can't be changed i feel inclined to stick with the original booking and if we miss the connection in AMS SQ will have to re book us on another flight and maybe put us up in a hotel which would surely cost them more than simply moving us to an earlier flight out of SIN.
My partner and I have an SQ J saver award booking MUC-AMS-SIN-MEL coming up in a few months. The first leg of the booking is a Lufthansa flight out of Munich.
When we booked the flights the connection in AMS was around 1hr 20 mins but Lufthansa has since had a schedule change the connection time is now only 55 minutes. I have been informed by SQ that they recommend at least an hour when connecting from partner flights despite the Schipol airport advising a minimum 50 minute connection time for schengen to non-schengen flights.
As a result i had a SQ representative trying to find a solution to the problem above. I offered to fly home a day later if needed and via a different city provided it was still in J and they managed to find and they found flights leaving the next day MUC-DUS-SIN-MEL and were reserved for me however i was then told there is a 18 hour layover in SIN which i have told them i will not accept as we need to be in Melbourne the night beforehand. We were then offered W seat form SIN-MEL but was told would not be refunded any miles.
A special request was being put to someone at SQ to see if they can bring forward the last leg of the revised booking however i have heard nothing for 2 weeks and i have made a subsequent follow up call to extend the booking time limit and an email almost a week ago and i have still not heard anything back.
I understand the rules regarding the same fare type has to be available in order to make the switch but i feel given the circumstances (although not caused by SQ) surely someone can overrule the "computer says no" to move us on to the earliest connecting flight from SIN. I have searched online and there are standard award seats and saver award wait list spots available for this last leg on SQ207 so surely it can't be that hard
Am hoping that someone can provide some advice on any steps i can take to try and get this to happen?
Our initial booking is still confirmed so if it can't be changed i feel inclined to stick with the original booking and if we miss the connection in AMS SQ will have to re book us on another flight and maybe put us up in a hotel which would surely cost them more than simply moving us to an earlier flight out of SIN.
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