Should I follow up e-ticket yet?

[rock86]

Called QFF last night and got the SA call centre, the lady was lovely and very helpful which was much different to the call I had in the daytime the day earlier - but that isn't why I posted this thread.

The e-ticket is yet to come through, but all changes are showing on both QF & EK 'manage my booking'. Should I chase the e-ticket up asap this morning?

 

[amaroo]

Assuming you're not flying in the coming days - I'd wait until a weekday to call.

 

[Doctore1003]

I was concerned about an e-ticket delay last week. Tried calling and online chat - both were hopeless. Finally sent a frustrated SMS, and the ticket was manually issued straight away.
SMS: 0477 QANTAS and include your full name, passengers and flight details.

 

[exceladdict]

Exact same situation but a significant Oneworld booking which required APIS information due to US destinations. Worried about losing seats - at what point should I request it? Been 12hrs so far.

 

[rock86]

I was concerned about an e-ticket delay last week. Tried calling and online chat - both were hopeless. Finally sent a frustrated SMS, and the ticket was manually issued straight away.
SMS: 0477 QANTAS and include your full name, passengers and flight details.

Tried using the chat & sms features the other day, both were painful. But that was trying to change flights & I guess this is a little different, so will give it another crack.

Exact same situation but a significant Oneworld booking which required APIS information due to US destinations. Worried about losing seats - at what point should I request it? Been 12hrs so far.

Exactly the same situation as me excel, sans OWE booking as mine is just to/from US with QF/EK - already entered the APIS on previous ticket and it is still there when I log in to both QF/EK aps along with the new flights.

 

[Hvr]

I've waited a week for the actual e-ticket after doing changes. Since i wasn't flying for 3-4 weeks and was showing in MMB I wasn't worried.

 

[rock86]

3pm arrived in the inbox. I didn't realise but reading the QF site it days that an e=-ticket should be issued within 24hrs, the only reason I wondering about the follow-up was the lady on the phone last night said 'should be issued within the next 60-90 mins".

Can I get on AA MMB with the QF e-ticket reference?

 

[DC3]

My understanding is that this is not an auto-generated procedure, but placed in a queue and manually processed in order of departure date. May take days, or longer.

 

[Dr Ralph]

Has happened to me a number of times. SMS has been the easiest way to resolve the problem.

 

[exceladdict]

Just to close this out, my eticket (though it lacked any eticket number) arrived almost 24 hours to the minute after recieving the request for APIS.

 

[Hvr]

I had to make a change this evening to a booking I made using a GV. As is usual the desired flight wasn't available on the GV booking site so I booked the next preferred flight and then rang QF. Using the WP line it was answered within a minute and lady could see what I was talking about and made the change immediately. She even asked about seat selection and selected my preferred seat.

The updated ticket was emailed within 10 minutes, a record for me and the flight isn't even until 02 Sept.