Shout out to VA call centre staff

[Roflco]

Just wanted to post a positive experience with VA call centre and check in staff

I was returning from Hobart for work on a Friday night, and was flying HBA -> MEL -> BNE. After a long day, I thought it'd be nice to upgrade to business for the MEL -> BNE leg to relax. (Didn't think HBA -> MEL upgrade was worth the points)

But, I had already checked in via mobile and had boarding passes.

Called the VA contact centre, and they walked me through the process. VA check in staff "offloaded" me, contact centre upgraded, and then check in staff gave me new boarding passes. All the while check in staff were dealing with a few other problem customers, but were very courteous and didn't seem to mind at all.

A pretty easy process considering I must've been an unlikely scenario.

 

[Fiches Mouser]

Just wanted to post a positive experience with VA call centre and check in staff

I was returning from Hobart for work on a Friday night, and was flying HBA -> MEL -> BNE. After a long day, I thought it'd be nice to upgrade to business for the MEL -> BNE leg to relax. (Didn't think HBA -> MEL upgrade was worth the points)

But, I had already checked in via mobile and had boarding passes.

Called the VA contact centre, and they walked me through the process. VA check in staff "offloaded" me, contact centre upgraded, and then check in staff gave me new boarding passes. All the while check in staff were dealing with a few other problem customers, but were very courteous and didn't seem to mind at all.

A pretty easy process considering I must've been an unlikely scenario.

That's great to hear. Nothing nicer than being looked after without feeling like an inconvenience. The ground staff in MEL are pretty good.

I'm fairly sure he's the lounge manager, but there's one guy who's always there and looks after me when I need upgrades/fly aheads/seat changes/other misc things. Just a lovely guy. Nice to be recognised when I come in every few weeks!

And call centre staff (when you get the plat line during business hours) are delightful and very competent. Always manage to sort out what you need quickly and without hassle. When you get the offshore centre it's a different story though...