SIA credited points to Krisflyer when I requested them to be credited to Velocity

[mhossen]

Hey guys,

I recently came back to Perth, flying Y on SIA from LHR to PER via SIN. I booked the flight before Virgin and Singapore brought in the points agreement, so I originally had my Krisflyer number associated with the booking.

I called up to change the number on the booking to my Velocity one, which I was told was no problem. On checkin I double checked to see that the KF number had been taken off and the Velocity number added. The checkin and gate agents both confirmed this with me.

The problem I am having is that only the LHR-SIN sector was credited to my Virgin account, the SIN-PER was, for some reason, credited to my Krisflyer account. I've talked to SIA about this, and they're checking in to it for me, so I guess this is all I can do so far.

Does anyone have any suggestions as to what to do if they come back and say no?

Cheers guys

 

[albatross710]

Start a trackable path of your progress, plenty of notes of conversations, dates and times.

Retain your boarding passes.

Consider lodging the claim via the SQ Website so that it is tracked.

Alby

 

[dajop]

the SIN-PER was, for some reason, credited to my Krisflyer account. I've talked to SIA about this, and they're checking in to it for me, so I guess this is all I can do so far.

Does anyone have any suggestions as to what to do if they come back and say no?

Cheers guys

It sounds like your booking was updated, but only the LHR-SIN sector, obviously not the SIN-PER sector. I have credited different sectors to different accounts before so I guess this is possible, especially given that you had already commenced the journey. I think the fact that LHR-SIN credited correctly is your best argument.

 

[mhossen]

Thanks for the advice, guys.

At the moment, I can see on my online statement, that SIA has taken the points from my KF account, so I am hoping that they get credited to my Velocity account some time soon.