Slower than normal posting of points on QFF flights?

[dr3tz]

Hi

I flew Qantas late last week and have yet got my points added to my account. I noticed that lately Qantas has been a bit slower in adding points to your account. In the past, the points get added about 2 days after the flight (sometimes even instantly).

I've tried the online claim process however my claim was rejected. When I called Qantas, the operator told me that my claim was rejected because I claim the wrong travel class (I flew J and the claim was for Y) This confuse me a bit since there is no field to select the travel class of the claimed flight on the claim page.

Anyhow, Qantas agreed to add the points while I'm on the phone, however, eventhough the points are showing on my activity statement it doesn't accrue in my total points and SC summary page I guess I need to make another call sometime today.

And before someone asks, yes I do have my QFF number on my booking (it's printed on my boarding pass as well)

My question is: have any of you been noticing slower posting of points on your QFF account lately?

 

[oz_mark]

My flights (int and dom) last week on QF posted same day as the flight, so I have not noticed anything slower than normal.

 

[QF WP]

I had one flight not post in my recent across Australia trip...but considering it was a BME/PER sector I put that down to BME staff on "Broome time". I put in a claim and within the same day, it had posted.

My BNE/NAN/BNE flights took 2 day for the outbound but a week on the return...I put that down to "Fiji time".

Given the ever growing number of QFF's, I guess the system will encounter constraint problems from time to time.

 

[taswegian77]

no issues here, actually cannot even remember the last time a QF flight number did not post within a day of the flight into my account, mostly the same day. Now JQ flights can take up to 3 days to post.

 

[JohnK]

I have not noticed anything unusual commuting SYD-BNE in the last 2 months. Most flights have posted the same day and there have been a few that posted 1-2 days after the flight.

The longest delay I have had recently is 7 days for a CX flight SIN-BKK. The other flights on that trip, including another CX flight, posted within 2 days....

 

[dr3tz]

I had one flight not post in my recent across Australia trip...but considering it was a BME/PER sector I put that down to BME staff on "Broome time". I put in a claim and within the same day, it had posted.

My BNE/NAN/BNE flights took 2 day for the outbound but a week on the return...I put that down to "Fiji time".

Given the ever growing number of QFF's, I guess the system will encounter constraint problems from time to time.

I guess I can put the point posting delay down to "Darwin time"

Thanks for the responses

 

[mrblobbyaus]

Certainly no issues here with Points posted yesterday for SYD-BNE-TVL on the same day.

From past experience it seems like there is some form of manual intervention that occurs, either on some routes or under certain conditions, that causes these sorts of issues with what should normally be an automated process.

 

[kpc]

On my return trip to Bne last w/e, my outbound flight did not post automatically, whereas the inbound sector did. My online missing points claim was mysteriously rejected:shock:, so I rang QF who were equally mystified, and manually posted my points and SCs as we spoke.....and almost instantaneously they appeared in my account.

 

[Jacques Vert]

I average at least 4 flights per month on QF; sometimes the points post automatically within a day; sometimes they post automatically within 3 days; sometimes they don't post at all! I have not been able to work out a reason why.

However, when I put in a missing points claim they always post within 3 days (unless I get the details wrong).

My advice to all is to always make sure you check that you receive your points and put in a claim is they are missing.

 

[Platy]

My HNL-SYD in fully paid Jetstar Starclass haven't posted after 6 days. My QF FF details were correctly entered in the booking. I will make a claim after one week of waiting!

 

[serfty]

My HNL-SYD in fully paid Jetstar Starclass ...!

That's pretty standard. If you need the points soon, I'd put the claim in now ...

 

[Platy]

That's pretty standard. If you need the points soon, I'd put the claim in now ...

Cheers.

I suspect the system in HNL isn't too healthy.

 

[dr3tz]

I flew Jetstar quite a bit in the past (and still are) and in my experience for 70% of my flights, the points are not automatically added. Ever since I always automatically put in a claim 3 days after flying Jetstar.

I never had to do this for QF flights; even Qantas Link (I probably average 4 Qantas flights a month). However lately I've been noticing that the point posting becomes slower, hence the question in the OP.

 

[oz_mark]

My flights (int and dom) last week on QF posted same day as the flight, so I have not noticed anything slower than normal.

I spoke too soon

So how long would one normally wait for a flight (domestic QF) to show up in ones activity record? Looking at peoples responses in this thread can be up to three days to appear

 

[JohnK]

I would expect a domestic QF flight to show on the activity statement within a couple of days. Why don't you put in an online claim for missing points?

 

[oz_mark]

I would expect a domestic QF flight to show on the activity statement within a couple of days. Why don't you put in an online claim for missing points?

I will, but was just wondering how long to give it! I guess 3 days is enough.

 

[Skoogle]

I will, but was just wondering how long to give it! I guess 3 days is enough.

The claim form will not allow you to submit for less than 3 days ago.

 

[oz_mark]

The claim form will not allow you to submit for less than 3 days ago.

Ahh, the voice of experience has spoken

Thanks for that!

 

[Skoogle]

Ahh, the voice of experience has spoken

I knew the comment would give me away as being impatient.

 

[JohnK]

Goes to show how many times I have done an online claim. None! :shock: