Something doesn't add up

[StevePER]

My Velocity membership year finished at the end of November, and I was 540 points short of Silver. Bah! So then I went back and checked how many points I'd been getting, and found Velocity has been consistently short-changing me by a small number of points on every flight throughout my membership year.

On my last trip, the online booking shows it cost $394.51, but the travel agent invoice shows $410.24. Through the entire year I've missed out on at least 560 points.

Admittedly Silver doesn't get you much, but the priority check-in makes it worth fighting for. I don't really like my chances, but I'm going to try.

 

[oz_mark]

Not sure how your ticket is costed, but credit card surcharges and baggage fees are excluded from the calculation.

 

[StevePER]

I didn't count credit card fees, baggage fees, transaction fees, or any of the other fees that they charge. Just the cost of the flight shown on the tax invoice as "Virgin Blue Ticket".

No joy talking to the Velocity people - they weren't willing to say that 19,460 points was close enough, or understand where the discrepancy came from. Or even that $485 in Blue Zone fees should count for something.

 

[markis10]

I didn't count credit card fees, baggage fees, transaction fees, or any of the other fees that they charge. Just the cost of the flight shown on the tax invoice as "Virgin Blue Ticket".

No joy talking to the Velocity people - they weren't willing to say that 19,460 points was close enough, or understand where the discrepancy came from. Or even that $485 in Blue Zone fees should count for something.

Have you PM'd Velocity Rewards, you may well find they can help and recognise that AFF members are not the average joes/josphines the call centre are trained to handle .

 

[Justinf]

Silver is worth fighting for. I have really enjoyed it the past 12 months. The no baggage fees and priority check-in can be a god send.

 

[JohnK]

No joy talking to the Velocity people - they weren't willing to say that 19,460 points was close enough, or understand where the discrepancy came from. Or even that $485 in Blue Zone fees should count for something.

Really? They did manage to hand out Gold status to anyone that asked for it recently in the hope that they get some revenue from it.

Let's ignore existing customers.

 

[markis10]

Really? They did manage to hand out Gold status to anyone that asked for it recently in the hope that they get some revenue from it.

Let's ignore existing customers.

Let's keep to the facts without embellishment, DJ were Status matching, not handing it out to anyone who asked for it, unless you called the corporate account agreement spend "anyone"......

 

[StevePER]

Let's keep to the facts without embellishment, DJ were Status matching, not handing it out to anyone who asked for it, unless you called the corporate account agreement spend "anyone"......

What's the deal with the corporate account? My company flies DJ almost exclusively, to the extent that it's very difficult to book QF even when they're cheaper, and we are prohibited from flying QF internationally under any circumstances.

 

[pauly7]

What's the deal with the corporate account? My company flies DJ almost exclusively, to the extent that it's very difficult to book QF even when they're cheaper, and we are prohibited from flying QF internationally under any circumstances.

Bad luck!

Basically as DJ are desperate to try and secure corporate accounts they have on numerous occasions offered comp Gold status as a part of the deal to land the account.

It was a part of their pitch to my company (which they lost) and I know a business partner who swapped domestic to DJ and they comped entire office to Gold. So a lot of people are getting it without putting in the hard yards.

 

[markis10]

It was a part of their pitch to my company (which they lost) and I know a business partner who swapped domestic to DJ and they comped entire office to Gold. So a lot of people are getting it without putting in the hard yards.

It does not seem to be affecting the quality of service or lounge capacity at present, it will be interesting to see how many people start using it when the new product gets rolled out mid year.