Another data point.
Had a Velocity redemption on SQ get screwed up and become not ticketed on the SQ website and VA website showing it as unconfirmed.
Cause was the first leg of SQ looked to be cancelled and they changed me to ab earlier flight with a different flight number.
Was dreading this as a similar situation with Qantas in 2022 was a disaster.
VA was totally different. Rang up Velocity, explained the situation, he knew what had happened and fixed it in less than 20 minutes with updates showing on both VA and SQ websites.
