Tried booking my first award flight last night through the call center flying from BKK>MEL in mixed class J/R...
Being exhausted and a little bit flustered / nervous didn't help me I don't think. I asked the operator for a BKK>MEL mixed award flight flying from BKK to SIN in J and SIN to MEL in F. Instead of booking the flight at the 75,000 mile rate, I was booked at the 95,000 mile rate being 75K for the SIN>MEL and 20K BKK>SIN leg, then the 15% discount after I questioned the operator. I didn't click that something was wrong until after it was booked. I was then on the phone to the operator for 40 minutes trying to sort it out, being close to 12pm I just said please cancel the booking and get somebody to call me back tomorrow to re-book it correctly.
Still haven't heard back and the points haven't been come back into my account yet. Should this be pretty straight forward to do once they call back?
