Good morning & many thanks.
Was a member years ago, not sure what handle or email I used back then, so just rejoined.
Probably my Cat.com email?
Have used 'Award Flight Assist' successfully, a couple of times
SIN MUC is business return points & pay.
No SIN BNE is a separate points ticket, as was unable to book last June business right through & return, just prior to points being devalued.
Please explain goodwill gesture comment?
At this time I could get an economy ticket for way under the points that I paid for a seat that has been downgraded, if you understand what I mean.