Credit Card Offers St.George Amplify Signature: 150,000 bonus Amplify Points (expires 30/4/25)

[Dr Ralph]

Datapoint: I used the favoured method to meet min. spend in Dec ‘19.

So if it turns out to be a change it’s very recent.

With Stgeorge?

 

[jbman]

This sounds more like an excuse for not getting the points rather than the reason. Someone has personally looked over the your statement and tried to point to that being the reason.

As I stated it’s flagged as Food & Beverage by their own system

 

[kdser]

Betty

Thank you so much for sharing the information. So where did you spend the other $500 plus to get to the minimum requirement of $2,000?

I am just thinking, regardless of what the St George rep has told you, whether it is possible that it is your other transactions that are not qualified as eligible transactions.

I would imagine the St George system for whatever reason wasn't triggered to issue your bonus points whereas the rep merely wanted to justify it rather than investigating the real reason.

 

[BettyB]

Betty

Thank you so much for sharing the information. So where did you spend the other $500 plus to get to the minimum requirement of $2,000?

I am just thinking, regardless of what the St George rep has told you, whether it is possible that it is your other transactions that are not qualified as eligible transactions.

I would imagine the St George system for whatever reason wasn't triggered to issue your bonus points whereas the rep merely wanted to justify it rather than investigating the real reason.

If you read the email from the St George person you can see that it's the Woolworths gift cards that they've flagged as being the problem.

No other gift cards were purchased and no other transactions involve merchants that sell gift cards. All other purchases would normally trigger the bonus points.

Datapoint: I used the favoured method to meet min. spend in Dec ‘19.

So if it turns out to be a change it’s very recent.

EDIT: after re-reading @BettyB ’s post, I see her transaction were August.

As noted above, my my transactions were early Dec and bonus points credited as expected.

Makes me wonder if there’s another transaction that has caused the problem?

Did you make a payment with the big Canberra merchant?

No. All other purchases were for car hire and accommodation.

It was only $2000 spend for me to get the points.

 

[kdser]

Are you sure you met the $2000 spend requirement? Just to double check, did you exclude the $49 annual card fee when you count the total spend?

 

[I love to travel]

BettyB I just think you got very unlucky. But agree that you should fight it and quote this thread as evidence.

 

[BettyB]

Are you sure you met the $2000 spend requirement? Just to double check, did you exclude the $49 annual card fee when you count the total spend?

Yes and yes.

Did you read the email from stgeorge? It's quite specific and clear. The only problem they raised is with the gift cards. Nothing else is mentioned. I didn't meet the $2000 spend just because of the gift cards.

BettyB I just think you got very unlucky. But agree that you should fight it and quote this thread as evidence.

Dr Ralph has very generously drafted something for me.

I'm just adding a couple of things to make it specific to me.

Will send to stgeorge tonight.

 

[GSP]

As a data point. I applied for the St.George Platinum card but due to a mix up (covered way up thread) ended up with a BOM Platinum card in August (60k points for 2k spend and $49 fee).

I can confirm I spent not much over 2k and I had 2 identical purchases to yours ($475 wish cards from Cashrewards with the same wording on the statement) and I also had a number of other gift cards from another portal (statement read "Rewards Gift Cards").

My spend was in September, so I grizzled to BOM about when my points were taking a long time and they said over the phone they can see I qualified for the minimum spend and wait until their next batch (17th Dec). I waited and they were paid (I closed down 3 days later).

I think you got a raw prawn.

 

[Dr Ralph]

I actually applied for the same deal as @BettyB 2 days ago. 60,000 QFF for $49 with a $2000 spend in 3 months. Conditionally approved. Nothing further from St George. I'll be making sure that I don't buy WISH cards!

 

[I love to travel]

I actually applied for the same deal as @BettyB 2 days ago. 60,000 QFF for $49 with a $2000 spend in 3 months. Conditionally approved. Nothing further head from St George. I'll be making sure that I don't buy WISH cards!

We would be grateful though if you did to see whether there really are new rules!!!!!

 

[Dr Ralph]

We would be grateful though if you did to see whether there really are new rules!!!!!

You doubt the email @BettyB has shared?

 

[I love to travel]

You doubt the email @BettyB has shared?

Yes I think she got unlucky. No one else has ever reported the issue. St George does have its quirks and bugs in their system eg large inconsistency with how long bonus points take to be credited and the thing that we don't talk about. I just think it was really bad luck.

 

[kdser]

Potentially, yes.

It may just be a low level rep trying to get by with an easy answer.

 

[Kangol]

The fact they are offering 10k instead of nothing says something.
I read the terms of other bank offerings and some mention "cash equivalent transactions", some don't, and some have the line defining eligible meaning "eligible to earn reward points".
I'd say given you have earned points on the GC purchases (can't imagine you did not), that would help your case. Would be worth including it, if you haven't sent the letter already.

 

[NoName]

Can’t see how a gift card of this nature could be considered “cash equivalent”. On what basis? That you can use them to buy your groceries and petrol?

 

[kdser]

Totally agree.

If it is a traveller’s cheque or casino chips, yes ok, because you can convert them back to cash. You can’t convert the Wish gift cards back to cash.

 

[I love to travel]

Well i just bought a woolies gc. Lets see as a first step whether I get the points.

 

[BettyB]

It may just be a low level rep trying to get by with an easy answer.

This is the persons name and details:

Cassandra Carroll

Customer Manager

Customer Solutions, Customer & Corporate Relations

They also provided me with their mobile phone number, which I thought was strange.

I'd say given you have earned points on the GC purchases (can't imagine you did not), that would help your case. Would be worth including it, if you haven't sent the letter already.

I've checked and I did earn the standard points for each the WISH cards purchased.

Thanks for the suggestion. I'll include this in the list of reasons why the gift card shouldn't be treated as a cash equivalent purchase.

The email will be sent by the end of the day.

 

[cove]

I have been dealing in a foreign country to get to YES on a family members credit card application. Had trouble understanding their English.

 

[BettyB]

I sent the email to Cassandra Carroll yesterday. It took nearly 4 weeks to get a resonse last time.

I think that I'll cancel the card in the mean time.