Status benefits at London Properties

[Cruiser Elite]

A query re HH complimentary upgrades good people - depending on availability of course but what is general experience for Diamonds?

Upgrade 1 room category or 2 or 3 or to Suites if and where available?

Have next to no experience with booking Hiltons and am looking to book 6 nights in London late June / early July.

Don’t want took lowest level room and get stuck in dog box if no upgrades availablesto was kinda thinking heading to middle of the road room type which would be tolerable if upgrade did not eventuate. Peoples thoughts / experiences?

 

[serfty]

Re: How do Hilton treat you as an Elite?

Is this as a Diamond?

Upgrades to Preferred Rooms.

Diamond HHonors guests will receive upgrades to preferred rooms, based on availability for the entire stay at the time of check-in. Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors**, or suites, as identified by each property. Some exclusions based on rate and room type may apply. See Terms & Conditions for details.

Earn 1,000 Hilton HHonors ® bonus points per stay.

Continental Breakfast

You will receive complimentary Continental breakfast for you and up to one additional registered hotel guest each day of your stay.

 

[Cruiser Elite]

Re: How do Hilton treat you as an Elite?

Yes mate I saw that but was wondering is this indeed what happens in practice?

 

[serfty]

Re: How do Hilton treat you as an Elite?

Yes mate I saw that but was wondering is this indeed what happens in practice?

That's the minimum to expect.

Quite often more than that can occur - but it really is a case of varies experiences, mainly between properties.

There's some threads on FT with information on how different treat thier elite guests (including those in the UK). Maybe some of those AFF members who stay often in the UK can advise.

 

[anat0l]

Re: How do Hilton treat you as an Elite?

Yes mate I saw that but was wondering is this indeed what happens in practice?

There doesn't appear to be a "standard", cf. IHG Royal Ambassador which gives a 2 level upgrade (which may include a suite if it comes to that).

Based on the reports in this thread for Australian Hilton properties, most Diamonds receive at least an Executive level room for any standard room. At the beginning of many people's Diamond memberships (based on a VA Platinum match ), many Diamonds were receiving suites. So many, in fact, that it seemed to be a drop in the service if one did not receive a suite. A couple of properties were exceptions - Brisbane and Perth (and possibly Surfers Paradise) - but this is how it has been for a bit.

There's been a few instances of Diamonds getting less than an Executive room (perhaps the same as they've booked, just on a higher floor or a corner room). They still get Executive Lounge access if there is one, but that's probably cold comfort. I've heard some Diamonds complain in this case (especially if they go online and check if there are rooms in the higher category bookable); some on property when they lodge the complaint received an upgrade soon after the complaint is raised to the GM or equivalent level, some get it after using other methods (e.g. Twitter or Facebook). Some Diamonds on this board are complaining not receiving a suite (despite receiving an Executive level room).

 

[straitman]

Re: How do Hilton treat you as an Elite?

There doesn't appear to be a "standard", cf. IHG Royal Ambassador which gives a 2 level upgrade (which may include a suite if it comes to that).

Based on the reports in this thread for Australian Hilton properties, most Diamonds receive at least an Executive level room for any standard room. At the beginning of many people's Diamond memberships (based on a VA Platinum match ), many Diamonds were receiving suites. So many, in fact, that it seemed to be a drop in the service if one did not receive a suite. A couple of properties were exceptions - Brisbane and Perth (and possibly Surfers Paradise) - but this is how it has been for a bit.

There's been a few instances of Diamonds getting less than an Executive room (perhaps the same as they've booked, just on a higher floor or a corner room). They still get Executive Lounge access if there is one, but that's probably cold comfort. I've heard some Diamonds complain in this case (especially if they go online and check if there are rooms in the higher category bookable); some on property when they lodge the complaint received an upgrade soon after the complaint is raised to the GM or equivalent level, some get it after using other methods (e.g. Twitter or Facebook). Some Diamonds on this board are complaining not receiving a suite (despite receiving an Executive level room).

As I posted previously. HSW management have stated to me that when possible they will give suite upgrades. The pecking order for suites is, paid guests, Diamond members who are regulars, other Diamond members etc...

This was evident at the Christmas party last year where there were more Diamond members in our group than there were suites. Look at who did and did not get suites and it fits the profile.

 

[Cruiser Elite]

Re: How do Hilton treat you as an Elite?

Thanks to all respondents to my query. I am currently looking at booking Junior Suite at Waldorf London Jun 27 to July 3 - https://secure3.hilton.com/en_US/hi/reservation/book.htm?execution=e1s1 - any members had experience this hotel?

Any suggestions for alternatives greatly appreciated?

 

[MYT105]

Re: How do Hilton treat you as an Elite?

We are booked there for 5 nights at the end of May so can let you know then if not to late, it is a points booking in a standard room.

 

[Cruiser Elite]

Re: How do Hilton treat you as an Elite?

We are booked there for 5 nights at the end of May so can let you know then if not to late, it is a points booking in a standard room.

Would appreciate that my friend.

 

[MYT105]

Re: How do Hilton treat you as an Elite?

No problem, if I don't post just send me a reminder or ask for an update here.

 

[amaroo]

Re: How do Hilton treat you as an Elite?

Any suggestions for alternatives greatly appreciated?

If your alternatives extend outside of the Hilton chain.......I can recommend Covent Garden Hotel & The Soho Hotel of the Firmdale group Firmdale Hotels

First class establishments that never disappoint.

 

[mella2007]

Re: How do Hilton treat you as an Elite?

The Trafalgar were excellent when I was there last year for 2 nights. All benefits, excellent manager who is always around. Highly recommended and great location

 

[Swanhaven]

Re: How do Hilton treat you as an Elite?

I have been Hilton Diamond for 4 years - get a room upgrade about 90% of time especially at Hilton airports such as Boston-Heathrow Terminal 4 - Paris (de Gaule) - Waldorf in NY try extra hard for Diamond and have a special book in room for Diamond members - Waldorf in London can only be described as disappointing and needs a complete "make-over". I remain loyal to HILTON because I usually know what to expect and its so easy to book and cancel - just makes life a little easier.