Amex didn't enter the suite number but MYUS managed to link the amex package to my account and is charging me a fee for doing so. They are asking to confirm if its my package.
Reading upthread it looks like MYUS no longer offers to send the letters unless they have the legacy mail package. (My package was delivered via USPS).
Do you guys know why I would have received the mail in this case? I don't think I've ever used the mailing package and it seems like the mailing is really random.
Also regarding calling amex for a card replacement overseas, I am coming across alot of difficulties. Tried live chat and they say I have to call. I called the number they gave and it required a SSN which I don't have. I was transferred to the fraud department and after providing a million ID answers they transferred me again, eventually telling me they can't mail it out as it hasn't been the 10 calendar days yet and to call back tomorrow (Its was actually 11 calendar days since approval when I called but whatever).
Anyone know whats the most efficient way to get a new amex card delivered, from the comments upthread it all seems like a really easy and smooth process for existing amex card members with new card apps. But going through 30mins in a call aswering id questions and being transferred around is anything but easy and smooth.
Did I do anything wrong or is there a better number to call that goes directly to the card replacement team? The number I called was +18886540019
I'm tempted to have MYUS deliver the card just to save another phone call to amex...
