Stuff up when trying to link Qantas lounge pass to jetstar

[redbatz]

Hello, I just tried to link Q lounge pass to jetstar. Made sure I had the booking/flight nos correct but when I clicked to link- I could not see anything happen. Thought this may not have worked so I clicked again. Only
then I realized when scrolled down it had linked - so now have 2 instead of !.
But not only that, I then noticed that the date had automatically put todays date in - instead of correct day of flight - so stupid me somehow did not check that!!
Can I call anyone to fix it??

 

[Cloud9]

Absolutely no idea; but might be worth calling Qantas rather than Deathstar. As they're Qantas issued passes you might be able to get them unlinked over the phone.

Will yield to anyone more in the know.

 

[redbatz]

Absolutely no idea; but might be worth calling Qantas rather than Deathstar. As they're Qantas issued passes you might be able to get them unlinked over the phone.

Will yield to anyone more in the know.

Thanks. Ive been on hold for arouind 45 mins already. Not even sure which number I needed to click. Getting very frustrated!!

 

[Cloud9]

Hang on. I'll phone and ask the question at least. See what they say.

 

[Cloud9]

Quick call.

Message I got was phone the Qantas Frequent Flyer team 13 11 31. They need your frequent flyer number and booking reference for Jetstar, but can sort it out.

 

[redbatz]

Quick call.

Message I got was phone the Qantas Frequent Flyer team 13 11 31. They need your frequent flyer number and booking reference for Jetstar, but can sort it out.

Thank you for that. Well Ive just spent over an hour and half on the phone. They eventually did transfer me to FF. Guy was helpful, although had to wait a lot when he checked things etc. A lot of back and forth. Evenutally he told me he would send me a pass to allow access on the day. The other linked one would be forwarded to team and told it would take a few days to unlink - so hope that happens!
So email sent was just a short note - starting with
Dear Airport Staff, Please consider this as a one off confirmation for accessing the Lounge for the below member:
and finished with
Please allow the member to enter the lounge as a one off as he tried linking it on the website but our system was down. Rest assured that we are fixing it on our end.
Well I thought he could tell I was a she (especially with my name?) and it says system down- although it was just the wrong date - so I really hope it works and they will accept that!???
However - looking on the qantas website I found this-
Un-link a Complimentary Lounge Invitation from a flight: if at any time before 24 hours of the departure of your eligible flight you wish you un-link the Complimentary Invitation from the selected flight, go to the Complimentary Lounge Invitations Portal and clicking 'CANCEL' next to the listed flight. The Complimentary Lounge Invitation will revert to unused status and provided it has not expired, can be linked to another eligible flight. If within 24 hours of departure you have changed or cancelled your flight, you'll won't be able to unlink an associated Complimentary Lounge Invitation. At its sole discretion, Qantas may reinstate the Complimentary Lounge Invitation to unused status under certain circumstances, providing that the Complimentary Lounge Invitation has not expired.
ps. my flight is not till 5th September.
But there was no cancel or unlink button there?? If there was - would have saved both of
us a lot of time and trouble.

 

[Cloud9]

Thank you for that. Well Ive just spent over an hour and half on the phone. They eventually did transfer me to FF. Guy was helpful, although had to wait a lot when he checked things etc. A lot of back and forth. Evenutally he told me he would send me a pass to allow access on the day. The other linked one would be forwarded to team and told it would take a few days to unlink - so hope that happens!
So email sent was just a short note - starting with
Dear Airport Staff, Please consider this as a one off confirmation for accessing the Lounge for the below member:
and finished with
Please allow the member to enter the lounge as a one off as he tried linking it on the website but our system was down. Rest assured that we are fixing it on our end.
Well I thought he could tell I was a she (especially with my name?) and it says system down- although it was just the wrong date - so I really hope it works and they will accept that!???
However - looking on the qantas website I found this-
Un-link a Complimentary Lounge Invitation from a flight: if at any time before 24 hours of the departure of your eligible flight you wish you un-link the Complimentary Invitation from the selected flight, go to the Complimentary Lounge Invitations Portal and clicking 'CANCEL' next to the listed flight. The Complimentary Lounge Invitation will revert to unused status and provided it has not expired, can be linked to another eligible flight. If within 24 hours of departure you have changed or cancelled your flight, you'll won't be able to unlink an associated Complimentary Lounge Invitation. At its sole discretion, Qantas may reinstate the Complimentary Lounge Invitation to unused status under certain circumstances, providing that the Complimentary Lounge Invitation has not expired.
ps. my flight is not till 5th September.
But there was no cancel or unlink button there?? If there was - would have saved both of
us a lot of time and trouble.

Could be that the unlink functionality is solely for QF flight codes?

Anyways, that aside, I am very glad you got it resolved! Just mortified at how long you had to wait.

Edited to add: wasn't any trouble for me. Glad to have been able to skip the queue to at least try to get you the low-down on the right number/team. Back to lounging by the pool.

 

[Mwenenzi]

<snip>
However - looking on the qantas website I found this-
Un-link a Complimentary Lounge Invitation from a flight: if at any time before 24 hours of the departure of your eligible flight you wish you un-link the Complimentary Invitation from the selected flight, go to the Complimentary Lounge Invitations Portal and clicking 'CANCEL' next to the listed flight. The Complimentary Lounge Invitation will revert to unused status and provided it has not expired, can be linked to another eligible flight. If within 24 hours of departure you have changed or cancelled your flight, you'll won't be able to unlink an associated Complimentary Lounge Invitation. At its sole discretion, Qantas may reinstate the Complimentary Lounge Invitation to unused status under certain circumstances, providing that the Complimentary Lounge Invitation has not expired.
ps. my flight is not till 5th September.
But there was no cancel or unlink button there?? If there was - would have saved both of us a lot of time and trouble.

Were you in the 24hr time period? As "I then noticed that the date had automatically put todays date in -"
You would not have been the first person to do this

 

[redbatz]

Were you in the 24hr time period? As "I then noticed that the date had automatically put todays date in -"
You would not have been the first person to do this

yes - well within. My flight is not till Sep 5..

 

[RichardMEL]

yes - well within. My flight is not till Sep 5..

Well hopefully just call QFF during the week and they'll be able to sort it out for you.