Survey re: "Your last QF flight"

[MatF]

Wondering how many people may have received this email survey? Lots of questions about the check in process, ground staff, onboard experience, on-time performance, arrivals, baggage, etc.

I treated my BNE-SYD-WGA trip on Friday as my last flight, which had some significant delays (1hr 14mins BNE-SYD, 28 mins SYD-WGA), which made some of the questions a bit more relevant than if I'd just used the SYD-WGA leg.

It also reminded me of something I've always found a bit annoying.

There doesn't seem to be anything in the QF system to flag pax who have connections to the "last flight of the day"? While we were waiting in BNE for QF539 to resolve itself, there was no communication or option to move me to either QF537 or QF541 (both of which left before us) to make sure I would connect with my SYD-WGA flight (the last flight of the day). Thankfully the SYD-WGA flight was also running late, so I just made it. If it was on time, I wouldn't have made it, and QF would have sprung for a hotel for the night.

Just curious - I've been stuck in Sydney a few times under the same circumstances, so some way of avoiding it would be excellent

 

[Ewing]

Yep, I received it - filled it out for my last flight, which was last Sunday.

- I let it rip about the 737-800 being swapped for a convertible 737-400 (I was booked in Business).
- Also commented on the lack of a proper greeting when using the NGCI boarding.
- Commented on the repetitive IFE programming. If I have to see that cheese documentary, or the Mythbusters episode where they try to blow up the christmas tree one more time I think I'll scream

I wonder if the survey results will be used for the next "enhancement"

 

[docjames]

I wonder if the survey results will be used for the next "enhancement"

I thought the "enhancements" were typically determined before the surveys were done.....

 

[JohnK]

I have received this type of survey a number of times from QF and DJ.

I have also had 3rd party phone calls asking about my last flight experience.

 

[thewinchester]

Can't say I've ever been surveyed like this by QF, but I did receive something similar on my CX HKG-SIN leg in cabin.

The FA's selected about 10ppl at random across the Y and J cabins to complete the survey. Carrot was a USD5 off voucher for in-flight duty free spend above USD50, and the chance to win two return tickets on CX to HKG.

Survey was a tick/rank style job with the usual demographic profile capture. Was 10pgs long. Completed surveys are sealed by the pax before returning to FA's for processing on the ground.

 

[tipsy.skipsy]

Something I had to write,

I flew to MEL-SIN-BOM return last week , on my outbound leg to Mumbai, A particular FA was very very rude to me . I did not say much at that time but I felt she was very demeaning , disrespectful, extremely unprofessional and I believe she was a bit racist towards me.

So on my next inbound flight back to Melbourne , my neighboring pax gets the "Customer Survey" , I thought I should put my thoughts on paper so I requested for one , soon after asking for it the in flight supervisor comes and asks me if there was a problem at all on this flight -

" I say no, this flight is perfect , thank you very much for asking - but I was after one of the customer survey forms , and I would like to put an incident on my previous flight on paper"

He said sure, gave me a pen saying ill get you one soon - and did not return with the survey for the next 5 hours then I asked again. This time he absolutely refused to give me one , saying that

" Sir, I understand you had a bad experience on one of your previous flight but i cannot give you the customer survey forms because they are given to only randomly pre-selected customers, and I cannot give you one."

But from his body language and his tone of voice I could say that he just did not want to give me one and he was lying. What does one have to do file a complaint or report such demeaning incidents with the " Spirit of Australia - Qantas".

They claim to be the oldest operational airline in the world the , which makes them the most experienced airline ever. To what extent the quality and the basic manners and politeness have diminished with the Cabin Crew of Qantas.

I must say that the Qantas Cabin Crew are one of the most arrogant , rude , up-tight of all in the world.

Just venting my frustration , but am still a Qantas Frequent Flyer ( Because it gives me the Cheapest ticket home Always)

Happy Contrails. :evil:

 

[drewbles]

It's interesting they started requesting these surveys from ff'ers.

Im a member of the qantas advisory panel online and they request you do a survey after every domestic flight and ask these kind of questions.

Strangely enough, I've only seen exceptional service on the international segments I've taken in the past few weeks. Sme truly exceptional crew. My DOM experiences have been nothing above ordinary so i didn't bother doing any surveys.

 

[tipsy.skipsy]

It's interesting they started requesting these surveys from ff'ers.

Im a member of the qantas advisory panel online and they request you do a survey after every domestic flight and ask these kind of questions.

Strangely enough, I've only seen exceptional service on the international segments I've taken in the past few weeks. Sme truly exceptional crew. My DOM experiences have been nothing above ordinary so i didn't bother doing any surveys.

Dear Drewbles ,

Will it be possible for you to guide me to one of those online survey's , so I can put my incident (referring to post #6 on this thread ) on paper and see that at least i made an effort to contact the company and make a difference.

Thanks
Vaibhav Dattani

 

[farstar]

Dear Drewbles ,

Will it be possible for you to guide me to one of those online survey's , so I can put my incident (referring to post #6 on this thread ) on paper and see that at least i made an effort to contact the company and make a difference.

Thanks
Vaibhav Dattani

Here is the usual customer feed back form I use. I 90% of the time get feedback in the form of a phone call from Qantas but I am a WP so may help.

Help - Feedback

 

[drewbles]

Dear Drewbles ,

Will it be possible for you to guide me to one of those online survey's , so I can put my incident (referring to post #6 on this thread ) on paper and see that at least i made an effort to contact the company and make a difference.

Thanks
Vaibhav Dattani

The advisory panel was by invite only so you need to be a member to fill in the surveys.

If you have feedback, the best way is to email [email protected] with your feedback. Include your QF FF number as well.

 

[markis10]

Can't say I've ever been surveyed like this by QF, but I did receive something similar on my CX HKG-SIN leg in cabin.

The FA's selected about 10ppl at random across the Y and J cabins to complete the survey. Carrot was a USD5 off voucher for in-flight duty free spend above USD50, and the chance to win two return tickets on CX to HKG.

Survey was a tick/rank style job with the usual demographic profile capture. Was 10pgs long. Completed surveys are sealed by the pax before returning to FA's for processing on the ground.

The CX surveys are not random, your name is marked on the manifest to get one by the computer, it was not uncommon to get an op-up on the next flight!

 

[dk4]

I have been getting surveyed after every flight, this last half, on JQ.

First it started out as only a few surveys a year, then it became a survey after every few flights, now it is after every flight.

 

[simongr]

I have been getting surveyed after every flight, this last half, on JQ.

First it started out as only a few surveys a year, then it became a survey after every few flights, now it is after every flight.

I would find that pretty annoying.