Thai Air Asia - Bangkok to Krabi and back (pics via link)

[Aussie_flyer]

pics for this trip report at my blog: dazz81blog

After recently returning to Bangkok from Melbourne I had planned a short trip to the beaches in southern Thailand. I chose Krabi after having a good experience the last time I visited in 2007. Managed to get some cheap seats on Air Asia - 2200THB return from Bangkok, not bad!! The flights were both to be on ageing Boeing 737-300's, I prefer the nice new A320's but an old 737 still gets the job done!!

OUTBOUND: BANGKOK-KRABI -- ThaiAirAsia FD3165

Operated by : Boeing 737-300 HS-AAS (first flight 31/8/85 -- ex- Continental and Air Asia Malaysia)

Departure: DELAYED 1 HOUR

I was travelling with 2 of my Thai friends today, one of whom had never flown before, I was looking forward to seeing her reaction! We caught a taxi to the airport from home in the eastern parts of Bangkok, only about a 20 to 25 minute trip, and no tolls from here. Cost is less than 200 baht! The taxi driver was driving casually, was not aggressive on the road and got us there safely, A++, deserves a tip... I always tip drivers who do not drive like Hollywood stunt drivers!

Check-in was quite busy, particularly the Air Asia international check-in. Domestic check-in was a little less busy and I noticed that staff were actively checking the queue for those whose flights were about to close, and holding up signs to get those people checked in. That was good to see. I reached the counter to check-in, with no bags this all happened quickly and easily but upon looking at the boarding passes I found my group of 3 had been split up across the aisle, and no window seat allocated. I admit I had not paid for seat selection in advance, but I had (wrongly) assumed that with 3 people in a single booking, we would receive seats ABC or DEF... apparently not! Considering the flight was only half full I was pretty disgusted. I questioned this with the check-in agent, who refused to move us to 3 seats together...

- "sorry sir, cannot sir"
- "but I don't care which row I sit in, I just want ABC or DEF, 3 in a row together"
- "cannot sir, it is random sir"
- "yes but I just want you to move us to an empty row, the back row if you like!"
- " no sir, you must pay first sir"

I just gave up... decided to just fix the problem once on board. I really wanted my first time flier friend to have a window! I am surprised they refused to budge on this, my experience with Tiger Airways was that even if you don't preselect a seat in advance you could choose a window or aisle etc at check-in if one was available! I probably could understand if the flight was full, but with 15 minutes left until checkin closed we were sequence number 50, meaning this flight was far from full. Next time If in this situation I will pay for seat selection... I left check-in with a nasty taste in my mouth.

The next thing to annoy me was to find we were boarding from gate B1D. This gate, along with all those with a letter following the number are BUS TO AIRCRAFT gates! Originally we had been scheduled to leave from an airbridge equipped gate B4. It seems the move to gate B1D was due to an aircraft change... and the flight was now subsequently delayed. Of course we were never told this, as the flight information displays in the B1 gate area were not working. Nor could anyone hear the PA's as they were too quiet... So our flight time came and went and I had no idea what was going on, I wouldn't even know if I was at the right gate if I didn't ask someone eventually. I let the supervisor know that the system down here in this holding area was not working, and nobody had any idea what was going on! There was literally a thousand people waiting around there with various Thai and other Air Asia flights leaving all at once...

By this time I was swearing never to fly Air Asia again and I was getting agitated! I really hate having to bus to aircraft, it is such a pain! Being squashed in with all these other people and their bags just doesn't do it for me. One would think that with an airport as new as BKK these things would have been sorted, but when flying domestic, even with Thai Airways, you regularly get bussed to the plane. A lot of the time this is because the aircraft keep switching between domestic and international, so you have to get bussed to aircraft parked at international gates from the domestic concourse. Other times it is simply because of a lack of gates at domestic, with many parking far from the terminal.


We started boarding ( the bus ) at about 40 minutes after scheduled departure time. I expected a short bus ride out to the remote stands between A concourse and the Thai maintenance facilities, but no, our aircraft was parked on the cargo apron, right around the other side of the airport!! About a 3 km taxi ride!

It started to rain just as we were getting off the bus (great timing!) so it was a mad rush to the aircraft door and out of the rain!

Soon after boarding I spoke to one of the flight attendants and asked to be moved, she immediately offered us a choice of several free rows at the rear of the aircraft, which we took. Problem solved, but I was still bitter about the check-in experience. Just before we pushed back a storm hit the airport, with heavy rain and lightning. Great for a first time flier! As soon as everyone was aboard it was doors closed and away we went. I expected we would takeoff from the nearby runway 19R, just a few hundred metres behind us, but no, it was a long taxi right back around to near where we got the bus from, to runway 19L.

After a 10 minute taxi we were onto the runway and up and away in light rain, despite the storm activity there was only the bit of occasional light turbulence and we were soon above it all and flying across the gulf of Thailand. The crew were up and commencing service quickly, and with a smile. I chose to buy a smoked chicken foccacia and a coffee, 130 baht all up.

After my sandwich and coffee the crew came around with a trolley offering the Air Asia merchandise, I didn't buy anything, but a few of the other passengers did. The crew came around clearing rubbish at the same time. We were cruising at 34,000 feet according to the Captain who apologised for the delayed flight and announced our arrival time as 19.15, 50 minutes behind schedule. Weather in Krabi was mostly clear.

We were soon descending into the darkness and made a smooth approach and landing to Runway 32. We used the sole airbridge at Krabi airport, which was free only because we were delayed, I believe normally there would have been a Thai flight using the bridge at that time.

We were the only flight using the terminal at this time, so it was pretty quiet on arrival, just a few taxi operators hanging around for our business. We booked and paid for an 'Andaman Limousine' at the desk in the arrivals area - 600 baht to Ao Nang area where we were staying.

 

[Aussie_flyer]

INBOUND: KRABI-BANGKOK -- ThaiAirAsia FD3168

Operated by : Boeing 737-300 HS-AAR (first flight 14/8/85 -- ex- Continental and Air Asia Malaysia)

Departure: On Time

We used the same car service to get back to the airport, and got picked up in the same Honda Civic. It was a pleasant 30 minute drive out to the airport. On arrival check-in was open for both Thai Airways and Thai Air Asia flights to BKK. Check-in was quick and painless with no queue... and I was happy to see that we were in seats 21D/E/F, all together and including a window seat.

I popped to the upstairs restaurant for a sandwich. It was interesting to note that this restaurant is operated by Thai Airways catering department. And you can buy airline meals in airline trays! Also, sandwiches and pastries are all given to you in Thai Airways catering packaging/boxes.

Both the Thai passengers and us Air Asia passengers were all waiting in the domestic departures area which had plenty of room for both us, and a jewellery store selling local pearls and a black canyon coffee shop. I had a latte while waiting.

I was really surprised to see a Thai Airways crew arriving at the security area and boarding the Thai Boeing 737-400. I had no idea that Thai would be overnighting crews in Krabi? Seems quite strange!

Boarding for Thai Air Asia was announced first, and away we went down the stairs, todays flight is about 90% full.

This flight was quite routine, we flew at 33,000 feet, a lot of the time skimming the tops of clouds and a bit of turbulence. The flight attendants on this leg were more interested in having their lunch rather than focusing on inflight service. They brought the food card out and whisked it down the aisle in about 4 minutes flat, they never even stopped at my row to ask me if I wanted anything. They offered merchandise over the PA but did not bring out the merchandise trolley. I visited the lav and saw them huddled around in the rear galley having a bag of fruit. I guess they hadn't had much of a break for the day?

The descent into Bangkok was nice, it was an unusually clear day, with no haze at all, meaning you could see all the high rises of Bangkok really clearly! We were landing on Runway 19R, which means a U shaped pattern when approaching from the south, with right hand turns onto final approach.

On the bus ride to Domestic arrivals there was 3 British men who were travelling with Thai women talking about the flight. They seemed to think we had almost crashed, they were raving on about the aircraft suddenly descending after takeoff and that the Captain was perhaps drunk? These guys had no idea what they were talking about, in fact I think THEY are the ones who must have been drunk. Only thing I could think of is that when we took off there was a sharp left turn at about 1000ft to head north, it may have felt like a descent to them with the ground suddenly in their window on the left side of the aircraft, combined with a bit of turbulence? Im not sure, but I know it all seemed quite routine to me!! They were also horrified at the landing, which was I would say solid, but nothing unusual. I had to bite my tongue not to say anything, but what's the point, it would go in one ear and out the other!

Trip over, it was back in a cab and off home to Ramkhamhaeng... and back to reasonably priced food again!

As for my friends first flights, it all seemed pretty uninteresting to her, she dozed off for most of it!