The care package you get from Qantas when your luggage is delayed overnight

[Mattg]

In case anyone was wondering, this is what Qantas provides (at least at Melbourne airport domestic terminal) when your bag doesn’t arrive.

 

[Quickstatus]

Same for all cabin classes?

 

[exceladdict]

We got the same from SYD last October. I was swimming in the PJs!

 

[UP4014]

Enough to get out of trouble for a night.

 

[Mattg]

Same for all cabin classes?

I was flying J but that never came up in the conversation. They had a box full of the same thing and everyone seemed to get the same thing.

Enough to get out of trouble for a night.

Yes, it was fine. My bag was delivered this morning so I at least can go to work today in something other than the Qantas pyjamas

 

[Quickstatus]

I at least can go to work today in something other than the Qantas pyjamas

Wait, I thought the QF JimJams were de rigeur for "the office"

 

[dylarr]

They were issuing these like candy on LDH when I was there a couple of months ago and a bunch of bags got offloaded and didn't make it to the island.

 

[Lynda2475]

The zippered bag for those PJs seems better than what you get in J on an overnight flight.

J PJs used to come in a drawstring bag, but recently have just been tied up with cord made of the same material as the PJs.

 

[AustraliaPoochie]

That is a laugh, not at OP, but at QF for offering something so miniscule for losing baggage.
Half or all of people's possessions can be lost forever, or "overnight", and that is all they offer, esp as its plane hold baggage.
Not so bad if financial compo is also offered.

 

[RooFlyer]

Looks fair enough to me - especially the laundry detergent, so while in the jammies you can wash the clothes you were wearing.

 

[Fifa]

We received exactly the same in Aug 2021 at AYQ.
They would only give us one pack as we were sharing a suitcase but I pushed and thankfully got another one. Our bag was lost for 5 1/2 days after first being sent to ASP and back to SYD where QF said they had no idea where it was! Thank goodness for AirTags as I went to the airport myself to retrieve it (suggested by Hobart call centre).

 

[RooFlyer]

They would only give us one pack as we were sharing a suitcase but I pushed and thankfully got another one.

I know the PJs can be roomy, but still ...

 

[Danger]

Wait, I thought the QF JimJams were de rigeur for "the office"

No, just the lounge.

That is a laugh, not at OP, but at QF for offering something so miniscule for losing baggage.
Half or all of people's possessions can be lost forever, or "overnight", and that is all they offer, esp as its plane hold baggage.
Not so bad if financial compo is also offered.

At the point of providing the kit, the luggage is presumably only delayed.

 

[SYD]

Hmm, last year I had a bag go to OOL while I flew to MEL (ex-SYD) and got sweet FA. Possibly because they‘d already realised and it was racking up points on the direct OOL-MEL flight due in later that night…

 

[Flying Fox]

Has changed from a few years ago when I received QF shorts and matching short sleeve t-shirt (in QF Business Class PJ light grey) with other toiletries for delayed luggage into QLD.

 

[bashworth]

I'm always at risk of cutting myself on the coughpy two blade razors they give you in the shower packs and it looks like the razor in this pack is similar.

The Norman Gunston look isn't the best when you are boarding your next flight!

For less than $1 they could upgrade to a better disposable razor!

 

[exceladdict]

Not so bad if financial compo is also offered.

No compo in our case even after about a 60 hour delay - just reimbursement of a taxi fare to get it from the airport.

 

[dylarr]

No compo in our case even after about a 60 hour delay - just reimbursement of a taxi fare to get it from the airport.

QF do have a policy of reimbursing for "reasonable expenses" once the baggage has been delayed for 24 hours.

You can't claim through the airport however. You need to pay out of pocket first then submit receipts through the Customer Care form on the website. It took a few weeks bit I did this last year and got reimbursed $250 for the clothing and toiletries I needed to purchase when I spent a weekend in CBR without baggage.

But yes, on top of getting reimbursed for what you spent you don't get anything else compo wise (my new clothes were my compo).

 

[Lynda2475]

Better than BA who offered me nothing when they took 24hrs and 48hrs respectively to get my bags from LHR to EDI

 

[gaz0303]

I got the same in HBA a while back. Bags delivered to hotel following morning.