Things that make you go aargh!

[thewinchester]

Now I don't mind that I can and send my hotel folios to QF for points claiming when the property doesn't bother to award me my points despite being given all the right information & not responding to follow-ups (Bad Swissotel Sydney).

Of course, because I've not received an email with this reference number - I can't even confirm that its the request relating to this hotel stay - but that's another issue entirely.

What irritates me is QF's inability to use form emails relevant to the enquiry.

Why would you include information in the email about online claiming for points, when its only relevant to airlines??

I know its a rather minor gripe, specially in the scheme of bigger issues facing airlines. My view is this is one simple customer service thing they could achieve, with little hassle, that makes a communication relevant to the customer.

And surely it wouldn't be that hard to include details of which points claim the email is in regards to. Again, simple customer service and forethought goes a long way.

Email follows:

From: [email protected] [mailto[email protected]] On Behalf Of [email protected]
Sent: Wednesday, 16 June 2010 2:05
To: thewinchester
Subject: Our Ref: xx_xx_xx_xx_X

The Qantas Club & Frequent Flyer Service Centre Mr winchester, Qantas Frequent Flyer member xx_xx_xx_xx_XX

Dear Mr winchester

Thank you for your request for Qantas Frequent Flyer points.

We're now looking at your claim and will shortly be able to credit you with points for all eligible transactions.

To make claiming points even easier, we'd like to take this opportunity to update you about our online point claim facility.

For the airline partners listed below, simply log in to your account at qantas.com click on Claim Missing Points and follow the prompts.

oneworld
Other Partner Airlines
• QF - Qantas/QantasLink
• FJ - Air Pacific
• JQ - Jetstar
• 9W - Jet Airways
• BA - British Airways
• NF - Air Vanuatu
• CX - Cathay Pacific
• MA - Malev
• KA - Dragon Air
• CC - Macair
• AY - Finnair
• TL - Air North
• FQ - Brindabella
• JL - Japan Airlines
• NC - National Jet
• JO - JALways
• EG - Japan Asia Airways
• JC - JAL Express
• NU - Japan Transocean Air
• LA - LAN
• LP - LAN Peru
• 4M - LAN Argentina
• XL - LAN Ecuador
• SA – South African Airways


If you’d like to know more about Qantas Frequent Flyer, please visit our website where you’ll find full details of your membership benefits, along with our latest news and offers.

Regards


Richard Switzky
General Manager
The Qantas Club & Frequent Flyer Service Centre
xx_xx_xx_xx_X/014v1/014

 

[samh004]

Why don’t I see American airlines in that list? QF is close with both BA and AA, but you can only request missing miles online for BA? A little odd.

 

[NM]

Why don’t I see American airlines in that list? QF is close with both BA and AA, but you can only request missing miles online for BA? A little odd.

Without checking the list exhaustively, I expect QF cannot verify AA automatically due to a limitation with access to Sabre. The airlines listed for on-line claims probably use Amadeus to another GDS through which Qantas FF can verify automatically.