clipped_wings
Established Member
- Joined
- Feb 7, 2016
- Posts
- 1,109
A Big Tick goes to Virgin Customer Service yesterday.
I booked four SYD-BNE-LAX fares on Sunday, thinking the $1500 pp was as low as it would probably get for the January holiday season. Woke up this morning and found they had dropped to $935! Rang Virgin Plat line and asked if I could cancel the Getaway bookings and re-book. The $1600 penalty was buffered slightly by the fact I would still end up $400 in front, so I proceeded to cancel.
During our discussion, Hayley (VA) became so compassionate about our autistic son, she sought to have the penalty reduced. I ended up a whopping $1300 in front and was wished the very best for the journey, as well as offering special assistance with boarding/disembarking.
Crosses to me - for being so impatient in the first place and booking too soon!
I booked four SYD-BNE-LAX fares on Sunday, thinking the $1500 pp was as low as it would probably get for the January holiday season. Woke up this morning and found they had dropped to $935! Rang Virgin Plat line and asked if I could cancel the Getaway bookings and re-book. The $1600 penalty was buffered slightly by the fact I would still end up $400 in front, so I proceeded to cancel.
During our discussion, Hayley (VA) became so compassionate about our autistic son, she sought to have the penalty reduced. I ended up a whopping $1300 in front and was wished the very best for the journey, as well as offering special assistance with boarding/disembarking.
Crosses to me - for being so impatient in the first place and booking too soon!